Add articles to the Knowledge Base and share them with your users in live chat, on your website and inside the product. Your customers can find the answers anytime, even when the support team is asleep. Analyze the effeciency. Optimize SEO. Knowledge is power!
@bernardamus thank you for that question! In terms of product Dashly is a solid product, not a platform like Zendesk or Freshdesk. You do not need to add other "internal products" to improve your opportunities. In Dashly it is one plan. Hope that makes sense
@andrey_a thank you, hope it is useful for your team
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A great product with a superb team and support. I have had Dashly for a few months now and have seen the versatility and power of it. The team are always expanding the tools and features and it just gets better and better. No matter how good a product is though - without great support and service they don't last and problems arise. My experience has been one of Dashly providing not only top notch support and service - you become a part of the family. It is a community that is there for you at every step. Exceptional.
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