Front
The modern customer service platform built for collaboration
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Mathilde Collin

Front 3.0 - Team Inboxes for Email, Twitter, Text & more

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Front
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We launched Front in 2014 and have been working hard ever since to make teams more productive through collaborative email.

Check out the latest version of Front here! https://www.producthunt.com/post...

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Samir Doshi
Valuable product! People all over need this.
Katie Weiler
How is this different from support software like Zendesk?
Ranee Bhutani
@katie_weiler The 2 main reasons why people choose Front over Zendesk are: 1. it's seamless for customers (no ticket numbers, no need to "reply above this line") 2. the app is extremely fast. We also have a more in-depth comparison here: https://frontapp.com/get/front-v... :)
Josh Hubball
Front is a great tool for running customer support without losing the human touch. And their pace of new features, improvements and integrations will make your head spin (in a good way).
Matt Dickinson
Hey @collinmathilde we've been long time frontapp users. We're moving out email and live chat comms to intercom.io what advantages would be reap if we kept on using front for support/shared inboxes vs moving support over to intercom.io too?
Nick Kwan
@mattdickinson We were using Intercom and are piping Intercom into Front now. What made you switch to Intercom fully?
Matt Dickinson
@nwkwan marketing automation, better than mailchimp, 1 platform and view for communicating with our customers (email, messages, support)... but haven't used intercom for support yet... was planning to switch over...
Mathilde Collin
Maker
@mattdickinson hey Matt! Can you email me? (mathilde@frontapp.com) I'd be happy to answer this question :)
Danny Matteson
Looks really great! One question I have, which doesn't seem to be already addressed,What are the long term plans to support this product? For established companies, there might be a lot of risk/work involved in switching to a new support platform. Does Front 3.0 have a long term road map to check out? I just thought of this because I tapped through to "Similar" products above, only to find one with the infamous 👻 indicator.
Camillo Visini
We've been using Front for several months now since we've switched from multiple Gmail inboxes. In Front we have a unified interface to communicate with our customers, be it through email, Facebook messages and soon live chat. With features like canned replies to address more general inquiries or the assign feature which lets us delegate a specific conversation to the most suitable team member, we can solve customer support more efficiently and without having to switch from channel to channel. Plus there's been a ton of new features and integrations since we've joined. Keep up the good work!
Aaron Myers
For example, if we were to use this for Customer Service - is there a reason to not to offer a plan with 1 shared inbox? In our office, we wouldn't need 4 additional team inboxes. Just a thought for smaller teams.
Blake Kraft
@amyers "we wouldn't need 4 additional team inboxes" could be famous last words :P The more you use Front, the more you'll think of other use-cases for it and then want to add your Twitter page, info@, etc. etc. :)
Carl Sabounjian
Nice!
Caitlin Mohnike
Front is awesome. There have been some growing pains as they've improved the product, but all are short lived. We use it to manage all of our customer support emails and our organization has improved a lot. I'd like for emails to actually archive in gmail if they're archived in front. And am always waiting for a better android app. But we still love Front.
Lauren L Perfors
@caitm77 Eeek they don't auto-archive? That's a big bummer... kinda kills the increase in efficiency if we still have to sync it back up with Google Apps email account.
Kevin Li
I live in front, amazed at this update. There is incredibly high data to pixel ratio now :)
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