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Matt Cutts

Hi I’m Matt Cutts, Administrator for USDS, AMA 🔥

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We were founded in 2014 by the President to fix Healthcare.gov (http://healthcare.gov/) when it went down. We’re ~180 technologists from tech communities across the United States, not just Silicon Valley. Diversity is important to us. We’re ~50% women in leadership and 50% female overall. Our work serves all Americans including Veterans, military service members, immigrants, refugees, small business owners, farmers, students, and Medicare patients. Excited to be here and answer your questions. And if anyone wants to check out the US Digital Service or apply, check us out at https://www.usds.gov/ !
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Jose Montaro
Hi Matt. Very good idea.
Jonathan Senin
hi matt!!! You're so so awesome and I love the USDS! I've had a long long time interest in design thinking/TransDiscp design and have met several Parsons grads go on to work at USDS. 2 part question: 1) Where does service design as a discipline fit into product mangement as a whole? I've heard a lot of arguments about who's "job" it is to own the entirety of the customer experience and have also heard Marty Cagan completely dismiss Service Design as a discpline, his argument being that service design is really a blended mix of PM/UX roles. better yet, how do service designers fit add specific value to product at USDS? any examples? 2) Other than working with the USDS directly, how would recommend product people getting into or working with goverment agencies/products? (i studied econ dev as an undergrad and stumbled my way into product marketing. always a dream of mine to get back into public policy/good somehow)
Matt Cutts
@jonathan_senin these are great questions! Typically I think of service design closer to design than product management, but it also feels like it sits at the intersection of those disciplines when it's done well. For me, it's mostly about mapping the user journey and those pain points, and then thinking about how to address those pain points, so that feels a little closer to design for me. But I think it could fall in either field depending on how you wanted to approach it. For your second question, there's a ton of newer companies acting as contractors for the federal government now. For example, there's one group at https://digitalservicescoalition... that you might check out. I'm not endorsing any companies, but that might be a good starting point.
Jonathan Senin
@mattcutts awesome thanks Matt
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