every single customer has different perspectives. And I know every perspective want must respect, how is this possible?
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The more the better and if negative comments are coming that means you are making something useful that will solve one of the daily problems of daily base users.
The mix of positive and negative feedback is always helpful for creating a helpful product.
Well, comments, no matter positive or negative, mean users care about your product. In other words, users are lazy to do any comments if they do not care about it.
Also, users can choose to comment on whatever they want to say. And the comments can be either unimportant viewpoints or valuable suggestions for improving the products. But only the people who make the product have the right to decide whether to adopt their ideas.
So, just take it easy :)
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@xinzhu_chen Wow, I agree with your opinion. Customer is our king we need to strongly consider them anyway thanks for your valuable reply.
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I agree with most of the comments here. I just want to add that if certain feedback is negative, along with trying to learn from it, you should also determine if the user matches your target audience profile. If someone uses your app thinking it is an apple and your app is an orange, then the feedback will obviously not be relevant.
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@matt_bilardo Yeah, that is right thanks for your reply...
if the comments are legit and constructive... id be a fool not to listen and adapt... but on the other hand the kinda vague and non constructive kinda comments need to be simply ignored and shut out for good.
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Haters gonna hate. Usually I'd reply with reason but once things gets out of reason I just ignore it. People with sense can tell.
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The negative feedback is a chance to your life and take it to the next level,
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1. Ignore the emotional negativity in the comment
2. Find out the practical pain point and criticisim that's maybe between the lines
3. Make an active decision if the feedback is valueable or bullshit (yes, I believe it's not always a good idea to try and fix every feedback you get)
4. Fix it or move on
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