There s no way to sugarcoat it: COVID-19 has caused me and countless entrepreneurs to reassess our business models in both the long and short term, and many of us have had to pivot in new directions. What are you doing to pivot as an entrepreneur during COVID19?
On Wednesday, October 4th, we're having a live conversation with @nimrodkramer, daily.dev's CEO to learn more about his experience. What questions do you have for him? You can sign up here: https://lu.ma/uuelk9ip
You barely see in person and sometimes, when you are international in different time zones, you are barely on video meetings + some people working at home can lack socialising.
It's amazing how many support tickets disappear the moment you stop treating onboarding confusion as a documentation problem and treat it as a UI copywriting bug.
After logging our most frequent user complaints last month we found that six different people were asking the exact same question in different ways simply because our button description didn't say what action it triggered. One clear sentence on the screen saved us hours of answering the same emails every week.
What tiny text tweak had the biggest impact on your app's support load?
We had a whale client who paid us more than anyone else but they sucked up almost all of our support bandwidth with constant custom demands and emergency calls.
Dropping them felt terrifying because of the revenue hit but it instantly freed up the team to actually fix our core product bugs. Three months later our churn dropped because the rest of the users finally got a stable app.
I used to respond to every Slack tap or shoulder tap instantly thinking it was just part of being responsive.
After tracking it for a week I realized every "two-minute question" actually cost me 15 minutes of context switching and broken focus.
Moving to dedicated check-in windows twice a day completely saved my deep work time, and surprisingly nobody complained about the slight delay. How do you protect your focus hours from endless ad-hoc interruptions?
Something that changed how our team works: every time Claude messes something up, we write it into a skill file so it doesn't happen again. Over time it got way better at our stuff than any prompt ever did. Same with art, once we built skills for our drawings and animations the results got clean and consistent.
Curious how others handle this. Do you keep notes or rules for your AI tools, or just re-prompt every time? And what's the most useful rule you've written?
