I've got two kinds of free users, and I've only recently started admitting they're not the same.
One kind writes me thoughtful feedback, tells their friends, answers my questions honestly, and eventually converts sometimes after a year, sometimes never, but they leave the product better than they found it. They're a gift.
There's a customer who costs me more than they pay. Endless support, constant escalation, a feature demand every week, and a tone that makes me dread opening my inbox.
On paper, firing them is obvious. They're a net negative. The spreadsheet says walk away.
But they were one of my first customers. They took a chance when nobody knew who I was. And there's a nagging fear that the moment I get rid of them, word spreads that I'm the kind of founder who abandons people when the math turns.
I strongly believe the first 1,000 users should be chosen for learning, not reach.
At this stage, raw signup volume can hide more than it reveals. What matters is whether users experience the problem often, try the product in real workflows, and give feedback that leads to better onboarding, positioning, and product decisions.
I ve noticed that many health products have a real chance of getting featured on Product Hunt.
And it makes sense. Health is the most valuable thing we have, so if a product is innovative and genuinely helpful, it should be accessible to as many people as possible.
I m in Spain and trying to decide between Trade Republic, Revolut and MyInvestor for investing. I m less interested in which one is best than in what makes an investing app good as a product. For me it s a toss-up between a clean interface, clear fees, and just trusting the company with your money. Revolut has the all-in-one thing going for it, Trade Republic looks like the simplest, and MyInvestor feels more like a traditional bank. For those who ve used more than one, what ended up mattering most to you? And do you prefer everything in one app or a separate one just for investing?
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