Intelswift
Customer Service Automation
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Oksana Budz

Intelswift AI Agents Marketplace - AI customer service automation

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Intelswift
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Intelswift makes customer support effortless. AI chatbots, Live Chat, and AI Copilot work together to automate responses, assist agents, and provide real-time insights—improving efficiency without losing the human touch.

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Nika

Wish you good luck, guys :)

Iuliia Demchyk ✨
Maker

@busmark_w_nika Thank you so much!!! 🥰 Your support means a lot!!! You are the PH Queen 🥰

Nika

Haha (The PH Queen was a recess :D) Thank you :)

Roman Burdyga
This sounds like the perfect mix of automation and human touch! Congrats on the launch!
Iuliia Demchyk ✨
Maker

@roman_burdyga Thank you so much! we appreciate your feedback and support! 😇


Arun

This "If Intercom and Zendesk would have a baby" sounds catchy :). All the best for your PH launch @oksana_budz & Intelswift team.

Oksana Budz
Maker

@arun_projetly Thank you Arun!

Daria Kovalova

This is exactly what customer support teams need! The balance between AI automation and maintaining a personal touch is key. How easy is it to set up and integrate with existing support systems?


Iuliia Demchyk ✨
Maker
@daria_kovalova it’s easy to setup and has more than 120 integrations, prebuilt workflows and we are ready to help with the project!

Congrats on the launch! Does it require coding to install?

Iuliia Demchyk ✨
Maker
@pavel_sher no, it’s no-code platform. Easy to use and we help with everything 😇 just contact me and we can schedule a demo.
Kate Ramakaieva

Congrats, team! How do you deal with the fact that not all issues can be solved with AI, and some people prefer talking to a real person?

Anastasiia Degtiar

@kate_ramakaieva Thank you for the kind words! Great question. While AI is incredibly powerful for handling routine tasks, some issues require a personal touch. That’s why we’ve built a seamless AI-to-human handoff process. When AI determines that a situation is beyond its capabilities, it effortlessly escalates the conversation to a live agent. A ticket will be automatically created, ensuring that the correct agent or department is prioritized based on predefined segmentation and priorities.

Oksana Budz
Maker

@kate_ramakaieva Hi Kate! That's a great question. We took care of such cases, and we have Live Chat as well, with seamless human hand-over. It means that any customer can be connected to a live agent anytime he/she needs it.

Kate Ramakaieva
@oksana_budz sounds great! it’s a wow opportunity to maximise support efficiency 🙌🏻
Viktoria Nalyvaiko

You are amazing, guys ❤️

Oksana Budz
Maker

@viktoria_nalyvaiko Thank you! We will continue rocking! 🚀

Alan Rivera
awesome product! The workflow and agent creator definitely gives you guys an edge against current solutions!
Oksana Budz
Maker

@alan_rivera Thank you, Alan, for highlighting that! Our AI Agent Marketplace is our strong differentiator, and we will keep improving it!

ravi sharma

This AI Agents Marketplace concept is interesting! How does your AI ensure smooth context retention across different AI agents and maintain a seamless handoff to live agents? Would love to understand how it balances automation with human intervention!

Oksana Budz
Maker
@ravi_sharma01 thank you! we have different types of AI Agents: conversational AI Agents that communicate with customers and vertical AI Agents that have niche responsibilities. When it comes to human hand off, there is 2 ways to do that. If AI doesn’t know the answer it will initiate human hand off automatically or person itself asks for human help.
Viktor Surkov

Congratulations with your launch!
You made serious progress since I've used product last time!

Wish you good luck!

Iuliia Demchyk ✨
Maker
@viktor_surkov thank you so much!!! ❤️
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