Kommunicate
AI-Powered Customer Service Automation Platform
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Kevin William David

Kommunicate GenAI - Easily deploy generative AI bots on any platform

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Supercharge your customer support with Kommunicate's generative AI-powered chatbots that can be trained on your documents, FAQs, and Knowledge Base. Deploy them on any website, mobile app, and messaging platforms like WhatsApp, Messenger, and Telegram.

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Devashish Mamgain
Maker
📌
Hey Product Hunt Community 👋 I'm Devashish, CEO and co-founder of Kommunicate, a generative AI-powered customer support automation platform. We're thrilled to announce the launch of Kommunicate Generative AI on Product Hunt today, aiming to democratise the deployment of GenAI-powered bots across all major communication channels. In recent months, our users have expressed a strong desire for the ability to create and deploy generative AI-powered chatbots not only on websites but also on native mobile apps for iOS, Android, Flutter, React Native, Ionic, Cordova, and various messaging platforms like WhatsApp, Telegram, Viber, Line, and more. So, here we are, excited to introduce the Kommunicate Generative AI solution to you. With Kommunicate, you can effortlessly train your bot using public URLs and documents such as PDFs, DOCs, and TXT files. You can even integrate it with your existing Zendesk and Salesforce Help Centers and Knowledge Bases. Enjoy real-time data access through APIs, ensuring your customers always receive the most updated, accurate, and actionable information. And most importantly, you can hand off the chat to a human agent whenever necessary - because we know that nothing beats human empathy, not even AI. With the Kommunicate Generative AI solution, you can: Train Your Bot Effortlessly: Save time manually training the bot for each intent. Simply update the document or refresh the URL link, and you're all set. Always Be Contextual: Provide contextual responses to user queries with our GPT-4 powered technology, avoiding poor user experiences. Seamlessly Integrate: Easily deploy our GenAI-powered chatbot on any messaging platform, website, or communication channel of your choice. 📱💻 We're eager to receive your feedback and comments and hope to get some love from all of you here on Product Hunt! Thanks @kevin for the hunt!
Franklyn Pereira
Effortless, Contextual, and Seamless are three great adjectives to get my curiosity for a solution to help manage communication across channels. AI is great, however, having an option to always hand-off and add that human touch is key. Congrats to you and team Kommunicate on your Launch. @kevin @devashish_m
ILYA GALUSHIN
@kevin @devashish_m congrats on the launch!
Devashish Mamgain
Maker
Thanks @franklynpereira Ability to handover to human is one of the key differentiator.
Evhen F
@kevin @devashish_m 🤞 congrats
Gabe Moronta
@devashish_m congrats on the launch! Good luck!
Manab Boruah
Maker
📌
🙏 Thank you to everyone who stopped by to show their support for us. And a big shout out to @kevin for hunting Kommunicate. The Product Hunt community is amazing 💖 We are overwhelmed by the amount of support that is pouring in. Your comments inspire us to work even harder. With Kommunicate Generative AI, we aim to democratize the deployment of generative AI-powered bots on all channels of communication for customer support use cases. Please take some time out to try out the product and share your valuable feedback. Signup for Free for a 30 days trial - https://dashboard.kommunicate.io...
Nico Spijker
Pretty cool how expansive the implementation of the tool is, probably helps with getting a bit more of consistency in how the chatbot responds across channels. What does the team have planned for the roadmap in the upcoming months? Curious to learn more about the direction you're taking with Kommunicate. :)
Devashish Mamgain
Maker
Thanks @nicolaas_spijker for the appreciation. Sharing few things from near future roadmap: - Expanding our integrations support with Zendesk, Salesforce, Freshdesk, and other ticketing/live chat solution to bring AI layer in between to reduce the support queries going to agents. - Expanding support for integrating open source or any other AI platform. GenAI space is evolving very fast, and we believe the customer shouldn't get locked in to just 1 provider. - Voice chatbots What are your thoughts on this?
Slava Nikitenko
This is a great solution that many have been missing! I'll try these helpers in my support. Congratulations on the start of the project! Tell me, what is the maximum price in the most expensive tariff for using the assistant?
Yogesh Joshi
Maker
@your_price_booking The pricing totally depends on the use case. The Enterprise plan - which is the highest tier plan starts @ USD1000 per month. This includes all the GenAI capabilities along with custom integrations. I hope this helps.
Hans P
Impressive job, Maker! Kommunicate's AI-powered chatbots seem like a valuable addition for customer support. The ability to customize and deploy them across various platforms is a great feature.
Devashish Mamgain
Maker
Thanks @hans_p yes with GenAI support teams can easily automate their support without the dependency on tech team
Anthony Latona
💡 Bright idea
Cool looking platform! It'll sure save time by learning from the site contents instead of manual uploads. Would this work on ecommerce sites too; for product questions and specific help? Congrats on the launch!
Manab Boruah
Maker
Hi @anthony_latona yes this feature works for E-commerce websites. The bot can provide real time answer to user queries like pricing, product information, reviews. You can train the bot on your helpcenter or your community page so that if that question has been answered before, the bot will provide that answer to the user.
Anthony Latona
@manab_boruah That's awesome, Manab. Thanks for the quick answer!
Daniel Zaitzow
Congratulations on the launch @manab_boruah + @devashish_malakar1 It's great to see Kommunicate Generative AI expanding the horizons of customer support automation. How do you envision the role of generative AI-powered chatbots evolving in the future of customer support across various communication channels? And I guess a question you probably get a lot - How does this differentiate from what is currently on the market ie: What sets you guys apart?
Manab Boruah
Maker
Hi @dzaitzow, thank you so much for your support. I feel that in the future, instead of having multiple bots across platforms, there will be one single generative AI-powered bot that will be connected to all channels. Once, every channel is connected, the bot will start identifying the same user/customer on different platforms. This will help businesses understand user pain points more clearly, which is usually missed by the naked eye. Currently, in the market, you would find generative AI-powered chatbots that can only be deployed on websites. They are limited to one channel. At Kommunicate, we enable businesses to deploy the bot on multiple channels and bring conversations from different channels under one umbrella.
Daniel Zaitzow
💡 Bright idea
@manab_boruah Gotcha - so (forgive my ignorance) - Let's say I have customer A and they reach out on my site with email CoolGuy@cooldude.com - We get back to them but they don't respond and then they also send an email, and tweet us about the issue - This system would be able to consolidate that information using the email or how does that function and what channels are we talking about?
Manab Boruah
Maker
@dzaitzow the system when it develops will be able to identify users based on IP addresses. Obviously this is not possible today. It will be a breach of privacy. Once the user is identified based on IP address, he/she would be cross-checked with his/her style of writing/tone of writing. The bot will identify the best match and notify the admin. So, next time, whenever that same person reaches out, he/she has already been identified, no matter what channel of communication.
Daniel Zaitzow
@manab_boruah So as it stands the competitive advantage is that the bots are ecosystem / app / platform agnostic but in the future will be linked to IP addresses (if legally viable) to handle tracking and cross communication between platforms?
Manab Boruah
Maker
Hi @dzaitzow, the IP address scenario was just my wildest thoughts thinking out loud. Our competitive advantage is that we allow businesses to deploy generative AI-powered bot not just on website but on iOS, Android, Flutter, Ionic, WhatsApp, Messenger, Telegram, Line, Viber and more.
Rami
looks good
Cedric Mathias
@kingromstar Thank you so much, your support means a lot to us.
Pranoy Mehra
@kingromstar Works well too! Thank you!
Germán Merlo
Devashish, way to go! What an innovative way to effortlessly deploy generative AI bots. That's amazing! You must be so proud of the work you did. I'm sure it will be a great asset to many people. Well done!
Devashish Mamgain
Maker
Thanks @german_merlo1 for the kind words. Yes, we are proud of our team at @kommunicate
Manab Boruah
Maker
@german_merlo1 thanks for your support. This means a lot to us.
Abhishek Pandey
Looks amazing, congrats for your launch.
Cedric Mathias
@abhishek_pandey10 Thank you so much, Your support means a lot.
Manab Boruah
Maker
@abhishek_pandey10 thanks for your constant support throughout our journey ♥️
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