How do your teams turn scattered user feedback into real product decisions?
by•
While building Ortrace, I spent a lot of time talking with PMs, engineers, and startup teams about how they understand what users are struggling with.
One thing kept coming up: feedback exists everywhere — support tickets, Slack threads, community posts, session recordings, emails. Each signal is small, but together they often reveal the real problems users face.
The challenge is that these signals live in completely different tools, so turning them into something actionable is still very manual.
Curious how others here handle this today. How does your team collect and analyze feedback across different sources?
Would love to hear how people approach it.
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