Productboard
The customer-centric product management platform
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Hiten Shah

productboard Customer Feedback Portal - Share feature plans & source user feedback at scale for free

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The Customer Feedback Portal by productboard allows you to listen to and engage your customers! Share feature plans, collect user feedback, and source new ideas.

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Shiv Patel
Maker
Hey hunters and makers, I am Shiv, a Growth PM at productboard. We’re excited to announce our first free product - the Customer Feedback Portal, a single place for product teams to collect and manage customer feedback at scale. We’ve heard product leaders often feel disconnected from their users and their needs. There are so many users and only one of you! Every product team needs to make better, more customer-driven decisions to build great products. And you’d like to do all of this without any extra hours in your workweek. Now there’s an easier way to do so for free! With the free Customer Feedback Portal, you can * Validate your most promising feature ideas, while choosing which features to share * Receive immediate feedback and collect new feature ideas * Continuously engage with customers at scale, notifying customers when requested features are live, so you can both celebrate your launch Give the Customer Feedback Portal a try and let us know what you think. Also, curious to learn, how do your customers currently connect with your product team?
Raph Grieco
@shivhpatel definitely gonna use it for @SupervaloVC !
Shiv Patel
Maker
@supervalovc @rphgrc cannot wait to hear about your success story! Feel free to contact me if you need any help setting up. Here is our own Portal as a reference: https://portal.productboard.com/...
Amokrane Tamine
This is dope! I was looking for something on this level and couldn’t find it. Not to mention it’s free.
Shiv Patel
Maker
@amokrane_tamine Just in time I guess 🤷‍♂️ What were you looking for? As you give the product a go, does it meet what you were looking for? I'm all ears to listen to your feedback 🎤
Amokrane Tamine
@shivhpatel I was looking for a public roadmap platform + a way to collect feedback and feature requests. This does all of that quite well. I've started playing with it on a personal account. So far everything ok.
Shiv Patel
Maker
@amokrane_tamine sounds like a good fit! Please ping me if you need help and would your feedback along your journey from setup, activation, to success! Browse our live Portal if you want to see how we set ours up: https://portal.productboard.com/...
Hiten Shah
Hunter
I'm stoked to be the hunter on this. I have been recommending productboard to larger Product teams. And now I can also recommend it to smaller teams too because of this new free option, a customer feedback portal. Something any product focused organization needs.
Sophie Lalonde
Maker
@hnshah thanks for the vote of confidence!
Yuri Alexandrovski
I can't believe this didn't exist before. Seems so obvious in hindsight!
Shiv Patel
Maker
@yuri_alexandrovski Better late than never 🤷‍♂️ How are you looking to use the product?
gerasim_sergey
I wonder how you will monetize the service ... if you do not take money, you will not be able to maintain and develop the product and it will then be closed
Elisei Barmushkin
@gerasim_sergey yeah, pricing is a tricky one.
Mike A.
@gerasim_sergey I believe they expect you'll switch to full Productboard suite eventually so it is the marketing/sales cost for building and maintaining it :)
Shiv Patel
Maker
@gerasim_sergey - Gerasim, good question regarding maintenance and development! The vision of the free Customer Feedback Portal actually came as a way to give a small-part of our full productboard suite to help the product community listen and engage with their customers. A version of the Portal that is connected to our paid full productboard suite has been used among our 2800+ customers! Since the product is really simple and easy to use, requiring no integrations and has a low setup, we broke it off into its own standalone product. We have a team continuously listening to the feedback and developing on the product using our own Customer Feedback Portal of course: https://bit.ly/2EfGxJt Check it out and you can see our customer-facing feature plans for the free Customer Feedback Portal and our full productboard suite. How do you guys currently get feedback from your users, @gerasim_sergey?
Shiv Patel
Maker
@elisei yea, pricing is tricky of course with anything. On this product though, its just free-free. : )
Shiv Patel
Maker
@agilek yep, we are on the same wavelength : ) We do have a paid full productboard suite system. Anyone can start with the free Customer Feedback Portal and start collecting customer insights to shape your product strategy. If you get lots of feedback, you may want to organize these insights, use them to prioritize what to build next, and align with your stakeholders using dynamic roadmaps. These are all functionality of our full productboard suite that you can upgrade to, but not required. If however, the free Customer Feedback Portal satisfied your long-term needs, then you can just continue to use the product for however long you need, for free! We just want everyone to drive their own product excellence using customer insights at the core, so we figured we would give this as a small gift to our community. : P
Scott Baldwin
Thanks Hiten Shah for the hunt! So many great use cases for the free portal: * product managers - gain knowledge on key problems and gather feedback at scale to inform better product decisions * UX/Design teams - gather input early on problems you're looking to understand * VoC teams - collect feedback
Shiv Patel
Maker
@benryvan Thx Scott! What do you think the stream/flow of a piece of feedback from a VoC teams to UX/Design/Produdct teams is right now? How does the feedback often get shared and what happens to it in common environments?
Scott Baldwin
@shivhpatel for a lot of VoC teams, feedback ends up living in a repository apart from product teams or just never gets seen. If it is shared its often just spreadsheets of data, decks, or lost among the noise. Huge that these two could be connected to build more alignment and better decisions. Especially important for VoC teams and it gives their efforts purpose and ensures their learnings are used!
Jennifer Herring
Very excited about the new customer feedback feature!
Shiv Patel
Maker
@jherring hi there! As the try the free product, I would love to hear your feedback on the onboarding? How do you currently get, store, and organize customer feedback? 🗄
Winston
Maker
Great product! Even larger organizations can start using it right away: 1. Post some feature ideas. 2. Share with power users or customer advisory board. 3. Rapidly identify which ideas resonate most with your target users and collect feedback that can help you deliver the optimal solution.
Shiv Patel
Maker
@winston_christie_blick that easy huh 🤔
Hailey Friedman
This is so great. I love how it turns the product build into a collaborative experience. And at the same time creates a hub where customer testimonials can live and be collected. As a marketer, having that content available for use is invaluable.
Sophie Lalonde
Maker
@hailey_friedman1 so great to hear your use case! Do let us know if you need any help setting up. Hope to hear about your success story soon :)
Sean Ellis
This looks great! Thanks for sharing @hnshah .
Shiv Patel
Maker
@hnshah @seanellis Thanks for the support! As a subscriber to The Breakout Growth Podcast, how does one give feedback on what we liked or what we would recommend about each episode? If you think it could work, happy to help you setup a free Portal for the podcast!
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