Productboard
The customer-centric product management platform
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Hiten Shah

productboard Customer Feedback Portal - Share feature plans & source user feedback at scale for free

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The Customer Feedback Portal by productboard allows you to listen to and engage your customers! Share feature plans, collect user feedback, and source new ideas.

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Ben Hommerding
I really like how this tool allows customers to give valuable, targeted feedback. The way they can provide feedback on existing issues, create new ones, screen share and give positive feedback and new ideas on features is fantastic. This is an invaluable tool that makes provides the most valuable feedback to a team, from the customer. It has a great design, and makes giving and receiving feedback easy! We'll definitely be implementing this in our workflow!
Sophie Lalonde
Maker
@beninbeta cannot wait to hear about your success story! Feel free to contact either Shiv or I if you need any help setting up.
William Namen
@shivhpatel this was needed 10 years ago! Love to test this out.
Sophie Lalonde
Maker
@wnamen we cannot wait to hear your success story! Let us know if you need any help setting the portal up.
Erica Halpern
Solid product demo. How does this integrate in the overall workflow of the Productboard platform. I can see how this is going to be very appealing to users who are looking for an entry tool to validate customer feedback and I am curious to hear how this fits into you full suite.
Sophie Lalonde
Maker
@ericahal thanks for the feedback! Like you mentioned this certainly will be an entry tool, and the great news is when someone is ready to upgrade into the entire Productboard platform, they will have the existing Customer Feedback Portal data populated right into the platform :). This way existing feedback can be combined with other sources of feedback, features can be prioritized, and customer-centric roadmaps can be shared across teams. Happy to explain more if you are interested - we cannot wait for your feedback on our feedback tool.
Dave
Love this! Our team was just talking about how we need to acquire very specific feedback around certain themes we're looking to solve problems around. This tool sounds like exactly what we need to make that a reality. Looking forward to taking it for a test drive!
Sophie Lalonde
Maker
@foodiedave love that you're approaching this from a theme perspective! Let us know what you end up creating :)
Mitesh Boral
It looks interesting, could be very helpful for small businesses specially
Cindy Berman
Maker
@mitesh700boral We agree! Curious to hear what ways you envision it particularly helping small businesses? Looking forward to hearing your thoughts!
pallavi surana
Not sure if I am the only one, but how do i create my own portal? I checked the setting up your portal help page, but I cannot see the link to actually create one.
Shiv Patel
Maker
@pallavisurana a slight bit late here. Actually very late, I know.. but would love to help you give it a spin: go to our landing page and click on "Create Free Portal" If ya need help with a walkthrough, I'm happy to sync up https://www.productboard.com/fre...
Ben Lee
Amazing! Was just talking to my team about how we need a centralized spot for collecting feedback and validating ideas. Can't wait to give this a test run. Been meaning to evaluate productboard so perfect timing!
Shiv Patel
Maker
@uxdude As you try the free product, how do you think it can help GTM teams work better with product teams? 🧐
Ben Lee
@shivhpatel Just started playing around with it and def wanna expose this to some of our users. But I also see a great opportunity for our own internal customer-facing teams to leverage this to provide feedback on behalf of their own customers/accounts and validate ideas from their perspective as well. I'll be first to admit the collaboration between Product and our GTM teams isn't that strong so this could be a perfect way to bridge that gap. Looking forward to it!
John Henwood
As a Customer Success leader, putting customer centricity at the heart of your Product research and planning makes my heart warm!
Shiv Patel
Maker
@john_henwood thanks! How do success teams in general often route the feature requests and feedback they receive from customers to the product teams? In return, how do the customers know what happened with the feedback that they gave? Curious to hear about such feedback lifecycle among CS teams.
Michael Teevan
Brilliant. Looking forward to seeing how this continues to develop.
Sophie Lalonde
Maker
@michaelteevan1 Thank you! We will keep you updated :)
Bear Shelton
Oh wow. If you can pull this off, I'll be quite impressed! Engagement is so tough. I'm excited to learn more about this!!
Sophie Lalonde
Maker
@bear_shelton curious how your journey is going with the Customer Feedback Portal. Any areas you have questions about? Any wins with engagement?
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