@doshkim Congrats on the launch! The vision of making conversations truly personal is inspiring. Excited to see where this journey takes you. 🎉
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This feels much bigger than a product launch. It brings me back to the early days of building @Sendbird, when our belief was simple: technology can help people connect. That idea carried us through more than a decade of learning from customers, partners, and a team that never stopped pushing.
Delight.ai✨ continues that work. We built it so conversations can feel personal in a way it wasn't done before. When someone returns, it remembers them. When they pause, it waits and gently reaches back out. When they switch channels, it keeps the thread. Small things, but they matter so much.
I’m proud of what our team created and grateful to everyone who shaped this moment with their feedback, passion, and inspiration.
Thank you for supporting our journey towards building a more thoughtful approach to how people and brands communicate. I hope you’ll follow along as we open this next chapter!
Impressive direction @doshkim@markatsendbird@harry_kim . I’m curious how smoothly Delight.ai keeps context when someone jumps between channels over longer periods. That’s usually where conversational systems break down.
@doshkim@markatsendbird@harry_kim@harkirat_singh3777Delight.ai's Agent Memory Platform (AMP) is where we store context that needs to persist across channels and across time. When a user jumps to a new channel , we retrieve the relevant context from AMP and use For You Conversations to create a warm start to the conversation so that users can pick up where they dropped off previously.
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Congrats on the launch 🚀 Finally an AI customer concierge that gets me!
Been watching the Delight AI team build this for months, super impressed with how they make customer experience feel human again. The best AI doesn’t automate tasks, it automates care. Every tech shift sparks new customer behavior — and this one’s redefining how brands connect with people. Check them out!
Report
So proud of our team today. Delight.ai isn’t just another AI feature — it’s a whole new standard for what human-level customer experience can look like. From long-term memory and truly personalized conversations to seamless omnipresent interactions and enterprise-grade governance, this launch shows what happens when technology learns to understand people. Huge congrats to everyone who made this possible. 🚀
Report
Congratulations on the launch. What a great product made by a great team!
Building a truly omni-channel agent with personal memory is an immense engineering challenge. To the incredible team: thank you for the tireless nights, the complex problem-solving, and the sheer grit you showed to get us here.
Report
Finally!! A true concierge always with me on the go. Truly delightful!
Replies
Sendbird
We're so excited to launch delight.ai! Let's go team!
Shadow
@doshkim Congrats on the launch! The vision of making conversations truly personal is inspiring. Excited to see where this journey takes you. 🎉
This feels much bigger than a product launch. It brings me back to the early days of building @Sendbird, when our belief was simple: technology can help people connect. That idea carried us through more than a decade of learning from customers, partners, and a team that never stopped pushing.
Delight.ai ✨ continues that work. We built it so conversations can feel personal in a way it wasn't done before. When someone returns, it remembers them. When they pause, it waits and gently reaches back out. When they switch channels, it keeps the thread. Small things, but they matter so much.
I’m proud of what our team created and grateful to everyone who shaped this moment with their feedback, passion, and inspiration.
Thank you for supporting our journey towards building a more thoughtful approach to how people and brands communicate. I hope you’ll follow along as we open this next chapter!
Big congrats to the team on launching Delight.ai.
It’s been brilliant watching this come together, and the early results are already looking seriously good.
If you’re curious about adding a bit of brains and speed to your customer experience, give it a go. Excited to see where this goes next.
NovaSynth by Noveum
Impressive direction @doshkim @markatsendbird @harry_kim . I’m curious how smoothly Delight.ai keeps context when someone jumps between channels over longer periods. That’s usually where conversational systems break down.
Sendbird
@doshkim @markatsendbird @harry_kim @harkirat_singh3777 Delight.ai's Agent Memory Platform (AMP) is where we store context that needs to persist across channels and across time. When a user jumps to a new channel , we retrieve the relevant context from AMP and use For You Conversations to create a warm start to the conversation so that users can pick up where they dropped off previously.
Congrats on the launch 🚀 Finally an AI customer concierge that gets me!
Rye
Been watching the Delight AI team build this for months, super impressed with how they make customer experience feel human again. The best AI doesn’t automate tasks, it automates care. Every tech shift sparks new customer behavior — and this one’s redefining how brands connect with people. Check them out!
So proud of our team today. Delight.ai isn’t just another AI feature — it’s a whole new standard for what human-level customer experience can look like. From long-term memory and truly personalized conversations to seamless omnipresent interactions and enterprise-grade governance, this launch shows what happens when technology learns to understand people. Huge congrats to everyone who made this possible. 🚀
Congratulations on the launch. What a great product made by a great team!
Sendbird
Building a truly omni-channel agent with personal memory is an immense engineering challenge. To the incredible team: thank you for the tireless nights, the complex problem-solving, and the sheer grit you showed to get us here.
Finally!! A true concierge always with me on the go. Truly delightful!