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Ryan Glasgow

Sprig 2.0 AI Product Experience Platform - Build products for people, not data points with Sprig AI

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Product analytics tell us what users do, but not why. Sprig 2.0 reveals your users’ behavior and emotions, so you can build better products for them. Ask anything about your product–Sprig AI observes your user experience to generate actionable recommendations.

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Hamza Mathlouthi
I gotta be honest, not sure if diving into emotions is the best move, feels like we're over complicating things, just understand what users need through their actions, it's simpler and less creepy, right?
Ryan Glasgow
Maker
@adwordscrafter Totally see where you're coming from! While analytics tell us what users are doing, it doesn't tell us why they're doing and what we can do to fix it--that's where user sentiment comes into play. Sprig 2.0 enables you to do so at scale and while protecting your users' privacy.
Emanuel
Saw your product ad randomly, I gotta say, I'm not convinced, how's this different from what Amplitude or Mixpanel offer? wanna see if it’s worth switching, any plans to get deeper into emotion analysis or adding some new features soon?
Ryan Glasgow
Maker
@cialneinnovator Hi Emanuel, many of our customers use Sprig alongside Amplitude and Mixpanel! We even have integrations with both platforms. With analytics tools, you can see *what* actions users are taking. Sprig enables you to understand *why* users are taking those actions and what you can do about it.
Mike
Integrating AI sounds cool and all but do we really need more tech making assumptions about human emotions and motivations, I’m worried this might just push us further away from understanding our users on a genuine level, curious to see how others feel
Ryan Glasgow
Maker
@salesforceguru2023 Totally understand where you're coming from! Our AI doesn't make any assumptions on user sentiment. Instead, it captures feedback directly from your users through in-product Surveys and Feedback buttons and summarizes it to give you the main takeaways and suggestions. Sprig AI simply makes it much easier to incorporate the voice of the customer into your product at scale! Let me know if you have any other questions.
Nathalie
Interesting concept but why should I trust an AI with something as subjective as user emotions, plus feels like it might just add more noise than useful info, hope it doesn’t end up being just another fancy tool with little real impact
Ryan Glasgow
Maker
@sportexec2023 Hi Nathalie, our platform captures user sentiment directly from your users through in-product Surveys and Feedback buttons. Our AI takes that authentic real-time data and summarizes it so you can understand what your users want at scale. We believe in building products around your users and Sprig AI makes it possible for teams to do so without having to manually read through hundreds of user responses. Let me know if you have any other questions!
Aniss L.
This new AI-powered platform sounds promising but doesn't this just mean more data for us to sift through still how does it actually help in understanding the "why" behind user actions in a meaningful way and what about privacy concerns have those been addressed fully what next steps are you taking to ensure user data isn’t being exploited would love to see more transparency here
Ryan Glasgow
Maker
@adtechguru Hey Aniss, happy to give more insight! The beauty of Sprig AI is that it analyzes all of that experience data for you, so you can skip the hassle of manual analysis. In terms of privacy, Sprig is SOC 2 certified, requires no PII, doesn't use browser cookies, and only captures what user data you want it to!
Matthieu
Sounds cool, but how do you ensure privacy with all this user data collection, also, won't this kind of deep analysis make users feel like they're being watched too closely, curious if you've thought about ways to balance insights with user comfort, and what if the AI recommendations are a miss, do you have a way to validate them quickly
Ryan Glasgow
Maker
@c12quantumcto Happy to clarify Matthieu! Unlike many session replay and heatmap products, Sprig only captures the user data you want it to. We see that users are eager to share their feedback during their product experience, as reflected by the 3x response rate compared to non-product surveys. Lastly, we've built a continuously-learning AI model, so it can improve its results based on our users' feedback. Let me know if you have any other questions!
Ana Gubin
Maker
🤘So excited to amplify product teams globally in building their next-level experience! 🎶
Pradhumn Vijayvargiya
Does this also integrate with any existing analytics platform?
Matt Harlow
Congratulations to @ryanglasgow and team. As an early adopter of Sprig, I've been a fan ever since. It's truly one of the best tools out there for Product and Growth teams looking to drive deep insights and unlock user value. With the launch of Sprig 2.0, things are taken to the next level. The enhanced AI-driven capabilities make it even easier to understand user behavior, pinpoint areas for improvement, and take action fast. 🚀 If you're looking to elevate your product experience strategy and get closer to your users, I highly recommend checking out Sprig.
kazuki takahashi
I think Sprig 2.0’s concept of combining behavioral and emotional insights in real-time is fantastic. I’m eager to try it out in my own product!
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