With Synthesia businesses can now create professional-looking videos at scale. Companies are using it for: 👨🏫️ corporate learning & communications, 👨💻️ personalized sales and customer success videos, 🛍️ e-commerce product videos, 🎓 e-learning and more.
This looks great! Had a play with it. Still early days I suppose but the future looks exciting/scary :)) Good job everyone!
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I greeted Synthesia enthusiastically, as this is, a truly revolutionary technology that can help solve lots of situations while being highly cost-effective. After a few days as a paying customer, I still think the above, but I have realized I have been tricked into paying for a tech that it is NOT ready for prime time.
In synthesis, you cannot reliably use all of the voices being offered and on many of them you cannot use pause commands during the speech, which are 100% essential to make them sound realistic. Furthermore, certain voices available like Italian "original" sound totally artificial and have no resemblance to the quality of the samples being shown on the official site.
As soon as I signed up for a paid account I reported a critical bug that prevented saving any video when using pauses commands. I was publicly told, here on PH by Synthesia that I had found a bug and that it would be fixed within minutes.
Two days later I am back reporting that specific voices, including the one they had fixed the day before, are NOT working anymore if I use pause commands and I cannot save videos with the voices I want. To this, first I got no response for 24 hours from their support, then after soliciting again, they have responded the following:
"...this functionality currently works only with some of our voices.
They usually have "Natural", "Original" and "Default" in their name. Other voices will output an error if you try to add an SSML tag."
"It's unfortunate, but **we can't do anything about it right now as we use different underlying providers for voices**. And some support it and some don't. Over time more and more will support it though.
The first issue though - that you sent the video from. It's a similar issue with our voice providers, the best is simply to try later. We are doing what we can to pressure them on fixing their things."
Would you pay $30/mo for an unreliable service that does not match its landing page claims and that tells you all of the above privately and not before you pay for the service?
I am outraged.
To add insult to this mess I find it completely senseless that a tool which is not quite ready yet charges for the number of videos you produce independently of whether you download/use them or not. I don't see how can one test and train himself without doing this. $30/mo for not even been able to produce test videos looks to me as a bad proposition.
Finally, I think that the catalog of virtual actors, made exception for Nadia, really sucks. The other virtual actors do not look very professional at all, there is a lack of white people and I am just stuck with only character that would be appropriate for my audience type.
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Hi Victor, Do you have any LTD offer in near feature ?
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Welcome to Acne?
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Great stuff Victor. ?makers - what is Synthesia's ability to handle non-English languages at this time?
Best product i've seen in a while! Slowly leaving the uncanny valley...
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love the product but as some alluded to earlier you guys should be a bit more transparent on pricing and customer service. My company wants to be a customer and we are sure we will have a very high ACV but what I initially thought we could do instantly with a personal avatar has turned into multiple days. Also having at least 1 US sales rep would be helpful. I think a part of the time lag between responses is the 6-9 time zone difference....because i have not received a straightforward answer on whether I can use the avatar I am looking to specifically use for one of our videos and its taking over 2 days to receive a final answers, we have started to look for alternative products on the market. Still wish to work you guys though, and hope this message change things on the customer support side. Thanks!
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