Threado AI
AI Assistant for customer-facing teams
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Pramod Rao

AI Agents by Threado - Instant, automated support for customers and internal teams

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Threado AI
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Instant, automated support to customers and internal teams by AI Agents trained on internal knowledge. Train it on knowledge base, ticket conversations, CRMs or product documentation. Install it on Slack, Discord, and your website and get instant responses.

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Alex Gordon-Furse
I’ve heard about this! I used to work at Freshworks so have seen a lot of CX tech so I’m excited to try it out. Will share it around too
Shalini Nair Tekwani
Maker
@giomate Thank you for the support Alex! Looking forward to hear your feedback, once you try it out!
Pramod Rao
Maker
@giomate appreciate the support, Alex!
karthik KP
Maker
@giomate thanks for the support @giomate :)
arun biju
Congratulation @prao25 @shalini_nair_tekwani I have been using Threado for the last 2 years. long way to go!
Shalini Nair Tekwani
Maker
@arun_biju Thank you Sir! Let us know which use-case resonated best with you and your team :)
Tony Han
It's nice to have RAG + AI capabilities for front line teams - does the bot transfer to a human agent if they don't have the confidence to answer the questions? I like how you made the bot available in many interfaces like Slack and Team - I think Discord would be cool too! What would you differentiate you from other AI agents out there? Sounds like it's the 30k tickets processed and the learnings you received? Congrats @prao25 and team!
Shalini Nair Tekwani
Maker
@tonyhanded we're building automated workflows to deflect queries + take over unanswered queries. Happy to share beta access, if that's something your team is looking for. We've Discord integration - feel free to test it out and share your feedback :) We're focused on building AI Agents to help customer-facing teams succeed at what they do and elevate customer experience. We've learnt in-depth about the problems faced by these teams, after talks to 100s of users :) Thanks to them - Threado AI 3.0 is here today!
Toshit Garg
Congrats on launch of AI Agents by Threado....
Gokul Nambi
@toshit_garg Thanks, Toshit :) Appreciate your support!
Jay Gadekar
Great job, Pramod and team Threado! Will definitely try this out when we scale up at Shram. :)
Pramod Rao
Maker
@jay_gadekar thanks Jay! Kudos on your launch as well and happy to try out the product and share feedback. All the best.
Jay Gadekar
@prao25 Would love that! :)
Hoshang Mehta
Congrats on the launch, team! I've often been frustrated having to repeat my entire issue to customer support. Knowing the context of past queries to provide proactive support is a game-changer! I'm going to set up Threado for my customers soon! Nice work!
Gokul Nambi
@hoshang_m Thanks a lot for the support. We'd be excited to have you onboard. You can take it for a spin here (https://app.threado.com/login) and let us know your questions and feedback.
Pramod Rao
Maker
@hoshang_m thanks Hoshang. Happy to help set it up and get your feedback.
Frejin Arooja
Fantastic team with a great product!
Shalini Nair Tekwani
Maker
@frejin Thanks a bunch!
Garen D Orchyan
Well done, looks promising. Best of luck
Shalini Nair Tekwani
Maker
@orchyan Appreciate your support!
Alex Dulub
Congratulations on the launch, Pramod! Threado 3.0 sounds like a game-changer for support teams. How easy is it to train the AI on existing knowledge bases?
Gokul Nambi
@alex_dulub Thanks a lot, Alex! Integrating the existing KBs is easy peasy! It's just a plug-and-play model. We have a training page where you can add data sources, including public URLs, PDFs, spreadsheets, Notion Docs, GDrive, and connect apps like Zendesk, Intercom, and Freshdesk. It takes just a few minutes to train the bot and get it up and running.
Santosh Thota
🚀 @prao25 this is an incredible innovation! Having AI-powered agents trained on internal knowledge like your knowledge base, ticket conversations, CRMs, or product documentation sounds like a game-changer. I love how seamlessly it can be installed across Slack, Discord, and your website to provide instant, automated support. This will definitely improve response times and overall customer satisfaction. Kudos to the team for addressing such a critical need with an efficient solution! 🌟
Gokul Nambi
@prao25 @thota_santosh Thanks for the shout-out, Santosh! We're glad you see the potential in Threado AI. Streamlining support across platforms like Slack, Discord, and websites is exactly what we aimed for. Here's to faster response times and happier customers! Cheers to more innovations 🥂.
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