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Thomas Schranz ⛄️

Usersnap - Get actionable customer feedback to grow

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Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes 🚀

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Paul Shuteyev
Wow, glad to see more customer feedback tools launching, Usersnap looks great for CSMs and product teams. Congrats guys!
Klaus-M. Schremser
Maker
@paul_shuteyev Thanks Paul. Product teams and CSMs are our favorite audience (and everyone else who wants to leverage user feedback) 🤩
Haymo Meran
Maker
@paul_shuteyev we live and breath feedback and are happy to share everything we learn about it! Thank you for giving us a chance!
Ashley Cheng
Maker
@paul_shuteyev wow you've pointed out our main personas right away, a true experienced digital marketer! 👍 I'm also a marketer and I've found customer feedback increasingly useful for optimizing website content and understanding search to buy intent. I love the mini-surveys that can be triggered by time on page and specific user events, they provide me with qualitative insights that I would otherwise have to conduct several user interviews to obtain 👀 What do you think about marketers collecting customer feedback? 😊
Liron Ross
Maker
Getting insights and learning what your users' think is a huge advantage. Check it out!
Klaus-M. Schremser
Maker
@liron_ross nothing to add. It's a fact :)
Haymo Meran
Maker
@liron_ross thanks mate! You are an inspiration and literally make us look good!
Markus Jenul
Very cool! Customer feedback is absolutely critical to get happier customers. AND I love the simplicity of that tool!
Klaus-M. Schremser
Maker
@markus_jenul1 Markus, thank you so much for your comment and I can't agree more. Sometimes, I forget that there are still software tools out there, which take ages to implement and to get started with. Usersnap is set up in minutes and you're ready to collect feedback and share it with your team (Slack, MS Teams, Jira, etc). Your team starts to hear the pure voice of your users and customers.
Haymo Meran
Maker
@markus_jenul1 much appreciated!
Ashley Cheng
Maker
Making it easy to use (almost zero-code) has been very important to us and our users! You can literally start getting customer feedback and satisfaction within minutes 🤩 @markus_jenul1
Manfred Wiesinger
KMS always showed a strong passion for creating highly usable products. With usersnap he and his team again show lots of effort to #MakeFeedbackMatter - and better! 😊
Klaus-M. Schremser
Maker
@manfredwiesinger Thank you so much. 🤩
Haymo Meran
Maker
@manfredwiesinger thank you Wiesi! we give our best! Now!
Luka Kankaras
Maker
@manfredwiesinger @kmschremser he also spreads this passion in the team https://giphy.com/gifs/thebossba...
Ken Babcock
We are super users at Tango - our near-term roadmap has been heavily influenced by feedback we’ve received from Usersnap. Well done!
Klaus-M. Schremser
Maker
@ken_babcock ohhhh, I like this comment and I'm very glad that feedback collected via Usersnap is heavily influencing your roadmap. Thanks a lot.
Haymo Meran
Maker
@ken_babcock thank you Ken great to hear that you get good value out of the product! I love to hear that 😍
Luka Kankaras
Maker
@ken_babcock I love when I hear this. Are you familiar with all the use cases we offer? Maybe you can benefit out of it even more 🤩
Lazare Rossillon
Was thinking of implementing an NPS for our start-up and this looks like the tool to use. Can I tie user feedback to their accounts / a token?
Ashley Cheng
Maker
Hi @lazare_rossillon Spoke looks like the exact product Usersnap serves! Each feedback item in your app (with logged in users) you can automatically fetch custom user data, as well as the captured user environment metadata. This helps to give context to the customer feedback for you to act on it and reply more accurately. Our NPS widget can be implemented in your app or be sent via emails, to increase response rates. And in-app you can set display frequency to, for example, every 90 days. Hope this helps!
Haymo Meran
Maker
@lazare_rossillon yes you can. Thanks for considering us! All the best with Spoke!
Lazare Rossillon
@draftkraft thanks I'll definitely try it out!
Engati
Sounds very interesting. Love the concept. If it helps convert customer feedback into actionable insights, then why not give it a try! Cheers.
Klaus-M. Schremser
Maker
@getengati I like that we are thinking the same way :). Listen to the voice of your customers and users and you will gain confidence in what to build next in your product.
Haymo Meran
Maker
@getengati we try to make exactly that happening. Give it a shot and let me know how it goes.
Luka Kankaras
Maker
@getengati exactly! 🙌 It helps you get the "why" behind every customer feedback :)
Luka Kankaras
Maker
Since working at Usersnap, I learned that a whole bunch of companies struggle with listening to their customers. The inability to create a feedback-driven culture can significantly affect business (this is a proven fact like the one that elephants can’t jump). Even those who choose to become more feedback-driven often struggle to choose the right feedback channels. That's where Usersnap jumps in. We grow and succeed together. We will help you do whatever it takes to generate feedback. So happy to be here. Thank you all for your attention and for supporting us 💙
Klaus-M. Schremser
Maker
Haymo Meran
Maker
@luka_kankaras1 keep the good stuff rolling Luca! 🤩
Luka Kankaras
Maker
@draftkraft always 🤩
Anne-Charlotte Lazou
Very Nice ! Congratulation for the product !
Klaus-M. Schremser
Maker
@anne_charlotte_lazou Anne-Charlotte, thanks a lot for your support here on Product Hunt. Whenever you have the need to listen to your customers, Usersnap is here to support you. Thanks to the Kaspr.io team to be here for us today!!
Haymo Meran
Maker
Luka Kankaras
Maker
@anne_charlotte_lazou Thank you, Anne, appreciate it! :)
Thomas Peham
Congrats on the launch, team Usersnap! :) Looking forward to giving it another try soon :)
Haymo Meran
Maker
@thomas_peham thank you! Would love to see you using in your new company!
Luka Kankaras
Maker
@thomas_peham we are improving it constantly, so if you need some guidance, let us know :)
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