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Thomas Schranz ⛄️

Usersnap - Get actionable customer feedback to grow

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Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes πŸš€

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Benoit Chambon
Looks super easy to use! Congrats on the launch guys :D (users feedback is so much important, keep doing!)
Will Perlmutter
Maker
@benoit_chambon user feedback is clutch! thanks a ton for your support. we look forward to providing the best product possible for collecting feedback!
Luka Kankaras
Maker
@benoit_chambon Thank you, Benoit, appreciate it!
Daniela Perez Uribe
Congrats on your product, excited to see you grow!
Klaus-M. Schremser
Maker
@daniela_perez_uribe Hi Daniela. Thanks a lot. Feedback is the way to grow for us. Whenever you want to share some feedback with us, we are here for you. If you want to gather feedback from your customer, then our #1 customer feedback software is here for you ... 🀩
Haymo Meran
Maker
@daniela_perez_uribe thank you for your trust!
Arda HelvacΔ±lar
Loved your pricing and it seems you are much better than your alternatives! Great launch, thank you
Klaus-M. Schremser
Maker
@helvacilar Thanks, Arda. These are kind words. Thanks for your support.
Will Perlmutter
Maker
@helvacilar absolutely. especially the ability to tailor self-service packages with a few simple clicks. that is something we haven't found too often among alternatives at this point (perhaps I'm biased though ;))
Luka Kankaras
Maker
@helvacilar Thank you Arda! wait until you see our UI, you will love it 😍
Rajat Dangi πŸ› οΈ
Getting honest user feedback is difficult. This product looks interesting, will give it a try probably. Congrats on the launch! πŸ‘
Klaus-M. Schremser
Maker
@rajat_dangi1 getting feedback is sometimes hard, but anticipating it can bring you and your product so much further down the road. I remember the hours spent in my early roles on features that no one asked for or which did not fullfil a need or ease a pain. Better to start with feedback and go from there :).
Will Perlmutter
Maker
@rajat_dangi1 @kmschremser when in doubt, ask the customers :) let them leave the breadcrumbs for the next possible product decision
Oli
Hello πŸ‘‹πŸ½ - Can we custom the feedback button with one icon who match with our icons design? - Do you have any screenshots for Asana or a tutorial, doc somewhere? I saw something on your blog but not so much info to how it's working, how that make the tasks, tags, etc... Do with the basic subscription for Asana we can have all the power of you app or we have to have an Asana premium subscription too? - Do it's working in a PWA? If yes, can we custom the form from our ends? Like we know already the email of the users we don't need to request it again in the form... - I test your app right now and i saw in your description that we can make video, but in this page https://usersnap.com/l/routing-m... on report a bug we can only upload a video and not directly create one, do its possible to directly record the screen or the users need to know how to record a screen and make all the steps to save it to send to us? Personally i know how to do but many of my users don't. - β€œ Try our browser extension β€œ ... why you don't love us ( Safari users ) 😭
Klaus-M. Schremser
Maker
@oli76376962 Hi Oli, thanks a lot for trying out Usersnap right away. - customization of the widget, form and button is possible. I'm not sure about the icon what you want to customize. - Here's the tutorial on how to integrate Asana with Usersnap https://help.usersnap.com/docs/a... - I'm not sure what kind of subscription of Asana, you need for the integration (but I will figure it out) - Regarding PWA - if you are not providing it offline, it's possible to integrate Usersnap - you can create screen sharing videos AND upload videos (attachments) - both is possible - Safari extension - no comment at this point ;) for all further questions, let's have a chat - here's my email kms@usersnap.com
martin sereinig
Maker
@oli76376962 klaus didn't – but i will comment on the browser extension – mostly since i'm a safari user myself ;) since safari also started using the quasi-standard web extensions api, a safari extension is probably closer than it ever was. we'll investigate if this would be feasible!
Paulo Tenorio
Hey guys! I'm a happy Usersnap client. The tool has been great, pricing is fair and it just works.
Klaus-M. Schremser
Maker
@pauloblob A special thank you to your kind words. We are also happy to have you as a customer. Thanks Paulo. I hope you like the way how Usersnap evolved recently.
Ashley Cheng
Maker
Hi @pauloblob, I hope you're enjoying the custom translations feature! Which you can use for Brazilian Portuguese and customize the text on widget and forms. If you have any feedback on that, let us know!
Luka Kankaras
Maker
@pauloblob so excited to hear that. If you need any additional guidance, let us know :)
Sara Nez
Great product with easy installation. Will probably give it a try.
Klaus-M. Schremser
Maker
@solutions4recovery Hi Sara, thanks a lot for your comment. Yes, I think it's important to make a product a tool that you can use right away without long setup-processes. Copy the widget code into your website or application and ready you are to listen to the voice of your customers....
Haymo Meran
Maker
@solutions4recovery perfect! let me know if we can help with anything!
Ekaterina Ulianova
Thanks for the product! Congrats!
Klaus-M. Schremser
Maker
@ekulianova Thanks for your comment and vote. :)
Dawn Veltri
This looks great. Well done and congrats on the launch!
Klaus-M. Schremser
Maker
@dawn_veltri1 Thanks a lot. Whenever you have a question, I'm here for you.
Haymo Meran
Maker
@dawn_veltri1 thank you! In case you need feedback, try Usersnap.
Harry Kooros
Awesome product - user feedback is so important, and this makes giving and receiving it so much easier. Congrats on the launch!
Klaus-M. Schremser
Maker
@harrykooros Hi Harry, thanks a lot. You said it in an efficient way: user feedback is so important!
Ashley Cheng
Maker
Glad you enjoy the UI πŸ™Œ @harrykooros
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