Usersnap - Get actionable customer feedback to grow

Thanks so much for hunting @__tosh 🎉 Hi I’m Klaus-M. 👋 I’m the co-founder of Usersnap, a serial entrepreneur and a triathlete! I’ve built some companies and released many products in the past. Most of them could have been way more successful with customer feedback early on. But I relied on my own “expertise” and gut-feeling too much, and did not see how the voice of the customer can shape product decisions and strategies. That’s why we built Usersnap, and our core value is #MakeFeedbackMatter 🔥 Let me explain how we help SaaS companies, startups and PMs: ❓ Your pain You can not decide what to build next because you have no evidence of what your target audience needs. Or you designed the wrong solution because you did not understand the core problem of your potential customers. 💡 Your JTBD Get more customers and grow product adoption by solving validated customer needs and values. How? 🤔 Gather feature requests Prioritize with upvotes Allow customers to send screen captures Interact with customers via mini-surveys Follow-up each feedback personally … can you do all that with Usersnap? YES 💪 ➡️ Try it out, it takes less than 10 minutes! You can copy and paste a global snippet in 2 minutes and start collecting feedback with existing templates in 5 minutes. 😊 Have questions? Our whole team is listed as makers and here to answer your questions. And to listen to your valuable feedback. Thanks for your support! Cheers, Klaus-M. and all Usersnapians 🙌

Thanks @__tosh ! I am thankful and happy to be here! We have been working hard to build a simple-to-use feedback platform, and help product makers get in touch with their users easier. These are my thoughts about feedback and Usersnap: Feedback is the way to grow! - Personally, as a team, as a product as a company. There is nothing more powerful than honest feedback from those you interact with. Sometimes it is hard to take, but it’s always helping me be to become a better person, a better father, a better partner, a better colleague, a better product manager, and better entrepreneur. It was hard for me to learn how I can create an environment where those around me felt empowered to tell me the truth. I was too focused on myself. I realized that I needed to learn to listen. And listen only - without trying to justify my actions. The best way for me to achieve this was to make space and time for a deeper conversation to ask important questions. One example of an insight: people feel left alone or not appreciated if I don’t respond to their requests timely. It might seem obvious to you, but for me it was an important lesson. So, I started to give timely feedback even if that meant to tell them that I cannot handle the request for the next few days. When have you asked feedback about yourself? What have you learned? I would love to hear your story! We built Usersnap as the customer feedback platform based on learnings from real-life interactions. Now you can create a place where your customers can get in touch with you. We make feedback welcome so they feel empowered to tell you the truth. And we made it easy for you to handle the incoming requests and give immediate feedback so they feel heard and appreciated. Try it out and let me know what you think!

kudos @ launching this release ?makers 🥳 super exciting! the ability to act on user feedback is the secret sauce behind many of the best products and platforms out there. if you care about user feedback, Usersnap is worth checking out!

Great product with easy installation. 3rd party integrations are also very useful.

User feedback is king and you guys are THE go-to solution out there. Happy to see you in PH :)

Looks very useful ! Will probably give it a try

@kmschremser Happy to hear that you're working on a mobile SDK. Looking froward to integrate it in Artivive.

Thanks @__tosh we’re so excited to be here 🎉 Hi to all you wonderful product people! I’m Josef, co-founder and CEO of Usersnap. And I have some fun facts and metrics to share about customer feedback with Usersnap! 🏢 Companies that collects feedback with us: Microsoft, Canva, Freepik, Red Hat, Dynatrace, Runtastic, Cisco 🤑 Results they’ve achieved: Doubled customer feedback in months. Reduced feedback management time by 70%. 📊 Our growth since last year: 2 million feedback items collected. Hit 100% MoM growth rate 3 times. You can do the same by listening to customer feedback! Let’s #MakeFeedbackMatter 🙌 Cheers, Josef

Trilled to share this new side of Usersnap 🙌 I've learnt so much as a product marketer with customer feedback, it's really a necessity to improving our features, website and communication. And now with Usersnap collecting feedback is easy and fast 🚀 Thanks @__tosh for believing in us 😉

This looks awesome, looking forward to try this for QuestMate.com! Is there a Mobile / React Native version in the works by any chance?