Guide your product journey with insights that matter
Start new thread
Thomas Schranz ⛄️

Usersnap - Get actionable customer feedback to grow

by
findable.
•
Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes 🚀

Add a comment

Replies

Best
Helen Moss
Usersnap is a great, reliable tool and the whole team loves using it. I recommend it!
Klaus-M. Schremser
Maker
@helen_moss It's great to hear that we can reliably provide you a service that helps your team. Our Dev and DevOps team is working hard to be available whenever you need us (or Usersnap) :)
Luka Kankaras
Maker
@helen_moss Thank you Helen. You are an amazing customer, so glad to see you back! 😍
Markus Wagner
need, very useful
Ashley Cheng
Maker
Thanks @markus_wagner - every product needs customer feedback as fuel 😉
Haymo Meran
Maker
@markus_wagner go for it! Thank you!
Girdharee Saran
Congrats on your product.
Klaus-M. Schremser
Maker
@giri Thanks a lot. Whenever you are interested, I'm here to give you a personal demo of what Usersnap can do for you. :)
Luka Kankaras
Maker
@giri Thank you, Girdharee!
Rob Witman
We have been using Usersnap for 2 years now and have loved it. The product is extremely helpful and the team was very responsive when we identified a few issues early on. It will continue to be an invaluable tool in our QA stack going forward. Congrats on your official launch!
Klaus-M. Schremser
Maker
@rob_witman Hi Rob, thanks a lot. We learned from you a lot and we love the way how you are using Usersnap for beta tests ... here's the amazing story about Pocket Prep + Usersnap https://usersnap.com/success-sto...
Ashley Cheng
Maker
@rob_witman Your team has also provided so much great feedback (and testimonials) which has been reflected on many of our newer features, the editing of internal and external comments, saving filtering criterias in the feedback list search... So, thanks! 💙
Andra Coros
Maker
Since I'm part of the team at Usersnap I discovered how much you can do if you have actionable feedback. What do I mean with actionable? Feedback that brings valuable learnings and also shapes the direction of your product, ultimately leading to the sustainable growth of your business. What I realized is that companies don't usually collect customer feedback. Why? 1️⃣ Lack of time to implement a solution ---> Usersnap is THE easiest solution on the market for this 2️⃣ Lack of time to analyse the results ----> Usersnap provides you with labels solution and statistics so you can see trends and patterns in minutes 3️⃣ Failure to understand how collecting feedback contributes to ROI ---> We provide a lot of content around this especially the success stories https://usersnap.com/success-sto... Collecting customer feedback is not only EXTREMELY valuable for product managers to build their roadmap and improve features but also for growth managers, CX and CS managers and QA+UAT professionals. I couldn't be more excited to be part of this movement and hope that everyone can see how the miracle of feedback is actually REAL 😂
Klaus-M. Schremser
Maker
@andra_coros Thanks for mentioning it. "The Miracle of Feedback" - love it. That's in short the best summary of feedback #MakeFeedbackMatter
Ashley Cheng
Maker
@andra_coros moving moving 💃
Axel Lavergne
Looks amazing, big fan of the pricing, very clear & straightforward. I really like the in-app forms feature, which feels like an extremely efficient way to gather feedback. Congrats on the launch! Looks like you're on solid track! Curious if we could build an integration with reviewflowz, specifically around your NPS collection feature at first. Is that something you think we could make happen? :)
Klaus-M. Schremser
Maker
@axel_lavergne Hi Alex, we are already interested in integrations. Let's talk about it kms[at]usersnap.com
Ashley Cheng
Maker
@axel_lavergne in-app forms do increase engagement and response rates quite well!
Tito
Always a fan when users are able to easily provide feedback. This could very easily replace a bug/feature reporting workflow - with fewer clicks. :-) You have my vote.
Klaus-M. Schremser
Maker
@titondoka I love it when someone describes the value of a product so comprehensively as you did. Thanks. Giving feedback is never easy and you have to reduce the hurdles as much as possible.
Ashley Cheng
Maker
That's one of our main selling point - ease of use! @titondoka And you're right, Usersnap is an all-in-one software for bug reports, feature requests, over satisfaction measurement! It's suited for non-techy users in a kinda-techy website/app 🤓
Daniel Giovacchini
Usersnap powers support at Tango! As an early, but fast growing startup, we love the simplicity and the price point. It gives us FAQs, Support Inbox, and we can route bugs and product ideas to our respective tools. Thank you makers!
Klaus-M. Schremser
Maker
@dangio25 Hi Daniel, thanks for the support. We are happy that Usersnap can support your growth. To the moon :)
Ashley Cheng
Maker
Our pricing is designed to scale as our customers' companies grow, like your situation in Tango @dangio25 🙌 We're happy to see you using the feedback menu and various different feedback projects! Thank you 💙
Will Perlmutter
Maker
The folks at Usersnap, above all, practice what we preach. We don't just tell people to collect customer feedback, we collect it ourselves. We don't just collect it ourselves, we consider it the lifeblood of our product improvements. So often we've come to a crossroads of "what do we do next?" to make our product better. Consistently, when looking into our customer feedback, we get great insights on what to build; insights that help make our customers more successful in what they want to in their 9-5, and beyond. Listening to our customers has had its ripple effects which helped bring us to our Product Hunt launch today. I'm personally so thankful to be part of a team that makes customer feedback a priority in product decisions and serves customers in collecting their customer feedback too!
Klaus-M. Schremser
Maker
@will_perlmutter I'm also grateful to have you on the team. And I saw you anticipating the feedback collection to many of your projects which lead to a better outcome. The collecting feedback and active listening works in multiple areas of our lives.
Youri Nelson
Cool product, does it only work on browser based apps? or can you use it on Electron apps?
Klaus-M. Schremser
Maker
@youreka thanks a lot. I'm rarely speakless, but ... ;) I don't know. I will discuss this with your tech team and come back to you.
First
Previous
•••
3456
Next
Last