Usersnap - Get actionable customer feedback to grow

@susanne_klepsch1 Thank you so much.

@dguinan thanks for sharing your use case. It's great to hear and shows us that we are on the right track. Your feedback is already well appreciated.

@maud_rochel1 Thank you so much. We are always here for you if you need us for some project or product. Just reach out to me or our team.

So happy to hear you mention the global snippet @maud_rochel1 😊 It was redesigned based on feedback for easier installation and widget management. Now your positive feedback really validates our solution! Thanks 👏

@mike_dums would be very interested to know how you're using it for your CS arsenal :)

It won't stay a secret for long 😹 @mike_dums

@bharatpasam totally! And you need both quantitative and qualitative feedback to know how fit you are and what you can do to improve! 💪

@ashley_lomazzi Agreed. Congratulations on your launch.

@ashley_lomazzi @bharatpasam Can't agree more. PMFCF - a new term I coined :) Product-Market-Fit-Customer-Feedback ;)

@ashley_lomazzi @kmschremser That works :-)

@mamarmite Dear kind dev Marc-André, thanks a lot and good to hear that our evolvement goes in the right direction. We also believe that adding options to collect customer feedback to the existing feedback options from internal stakeholders or clients is closing the gap. Collecting feedback along the whole product develop life cycle helps you to holisticly improve your digital products.

@patrick_meister Hi Patrick, thanks for your comment. First of all, yes, Usersnap is used in many beta-testing scenarios. Usersnap helps SaaS and software companies to collect feedback along the product development lifecycle (nice marketing speak) ... ;) You can use it for collecting (even visual) feedback for your testing phase (QA) of digital products. Then, you can let your beta users test your new versions and collect feedback for segments of your users and last but not least use Usersnap for collecting customer feedback in your product (feature requests, NPS, CSAT, customer happiness, bug reports, etc)

@kmschremser @patrick_meister thank you for reaching out! Let me know how it goes or if we can improve ;-)

Beta testing feedback is a very common use case actually, @patrick_meister! Here's an example from our customers: https://usersnap.com/blog/beta-t...

Hi @christoph_loewenherz, great questions! Re: how to get more user feedback? I've two main suggestions from the companies that we've observed increasing number of feedback after implementing Usersnap. 1. To always have the feedback button available on your website and app. This establish that you're a listener always ready to receive feedback and your customer will share suggestions, bugs and positive feedback when they feel like it. It will eventually become a habit for them and you will get tons of feedback! (Plus it does not disturb the customer experience.) 2. Ask for feedback at the right place, right time. You can trigger the feedback form by URL, user actions, time on page and user segments. Then the question you're asking will be highly relevant, hence the response rate will increase! Re: how to get feedback from churned users? You can trigger a feedback form when your users take actions to churn, this has worked very well for us. Customers are actually very willing to share their reason and the insights are incredibly helpful! Or you can always send them an email after the churn. Hope it helps! And we're happy to talk more over a call if you want 😀

@christoph_loewenherz best way to get feedback is to ask for it. Find a good spot in the journey and just pop up an invitation to share their thoughts. In terms of churn reason we even had a required text field where they need to write a message. It worked surprisingly well most of the reasons were very helpful. So again, just ask ;-) Surprisingly many people are happy to help.

@christoph_loewenherz thanks for your support. I like the idea of hiMoment ... digital health :)

Thanks @garrett_clyde - love the support from you lot at Tango!

@illiana_hufffman We are definitely real :) We've already have some huge companies using our software! Ie, Dynatrace, Instacart, Microsoft and others, check out what our customers say: https://usersnap.com/success-sto...