Usersnap - Get actionable customer feedback to grow

Thanks @chris_ake2! We hope collecting customer feedback helps you with building your product 💙

So nice to hear you say that @daryllman! We've listened to a lot of customer feedback to get to where we are today 🙌

@daryllman The idea was to gather all the feedback options from along the product development lifecycle for SaaS products and digital products in general into one feedback hub and get insights and learnings from there. Thanks for your feedback #MakeFeedbackMatter

You're right @etidar, and that's why we've experimented and came up with various ways to collect feedback - doesn't have to be as difficult now, with Usersnap you can just select a template and get started 😉

@etidar yes, totally true. But first you have to ask and then, feedback will follow. "Sync with Salesforce within Zoom" made me curious. It's possible to share the customer feedback with Salesforce collected by Usersnap - just to mention it ;)

Thanks @mattkim_5! We're a customer feedback solution built based on customer feedback 😉 And we think it's worked out pretty well indeed 🎉

@mattkim_5 thanks for your support and I had to look up what Smoothie is ... cool initiative.

@jay8uns yep getting customer feedback should put a smile to your face 😃

@jay8uns hehe gratias ad feedback

@jay8uns there's no Latin word for feedback yet

@paul_rasmussen I think one of the more obvious ways to separate the two is customer reviews are public and written for other customers to see, while customer feedback is written for the team of makers and can be both public or private. What's important here is customer reviews is a form of customer feedback. And that's why makers should respond to them 😉 Re: can one use customer feedback to get more reviews? What a great idea! 💡 When you get a positive customer feedback it is definitely the perfect opportunity to ask the customer to write a public review for you. And they will probably be more likely to say yes! With Usersnap you can set up a connection project, basically having a follow up form to ask the customers that completed the previous form to give you a review!

@paul_rasmussen @ashley_lomazzi Thanks Ashley for your explanation

Thanks for your words @paul_rasmussen 👍

@paul_rasmussen Hi Paul, thanks a lot. Our today's launch is also a celebration of the achievements of Usersnap and the great team so far (and in the future). Thanks for mentioning

Thanks @nash for your recommendation!