Your Confluence chatbot guru on Jira SM support portal
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Marilena Nikou

Xence - Your confluence chatbot guru on Jira SM support portal

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Instantly answer 50% of employee questions on Jira SM with a ChatGPT powered chatbot - no humans needed! Introducing the first and only bot built for JSM that extracts accurate information from Confluence and crafts human-like responses.

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Konok Nazmul
This looks like a game-changer for Jira SM support! Can you share any specific use cases where Xence has been able to significantly reduce response times and improve employee satisfaction?
Marilena Nikou
Maker
@konok_nazmul thank you! Good question! Yes, a great use case is looking for HR-related info which can be scattered around many repositories and is too hard to find. Also anything related to IT support issues, such as VPN, tokens access, folders, etc.
Antonios Kassos
Really excited for Xence, congrats for your launch!
Marilena Nikou
Maker
@antonios_kassos thank you for your support!
Harrys Asimakopoulos
Maker
@antonios_kassos Thanκ you!
Marilena Nikou
Maker
@antonios_kassos thank you!
Congratulations on the launch @marilena_n, Xence looks awesome! Does it integrate with other platforms such as Slack or Discord to further enhance its accessibility and reach? Also, how does it handle more complex questions that may require escalation to a human agent? Great job on the solution and the launch! 👏
Marilena Nikou
Maker
@gusoliveira_ thanks so much for your support! and for your questions! so, in terms of integration, we have our Gaspar AI chatbot to integrate with Teams and Slack exactly for the reason you say - this one is specifically for Jira SM. As for more complex questions, if they can't be automatically solved, the user fills in a very simple form right on the platform and it is routed to the right agent. Then following up the process is very easy, it just happens on the platform!
@marilena_n perfect! Thank you for the quick response
GRADES AI⭐⭐⭐⭐⭐
@marilena_n @chriskar @christos_p @aris_miletis @paris_pateli @george_koulouris @kkldz @themitr @george_xydias @dmavroeidis @ash_arnold Hey there, huge props on the launch of Xence! The way it seamlessly integrates with Jira SM to make help desk stuff a breeze is seriously cool. Those instant, human-like responses? That's a potential game-changer right there! I'm genuinely excited to see how this all unfolds and how it's gonna shake up the game. Kudos! Best, @david_mcanulty
Marilena Nikou
Maker
@david_mcanulty thank you for your feedback and comments!
GRADES AI⭐⭐⭐⭐⭐
@marilena_n You're welcome. Thank you for a great product!
Dimitris Mavroeidis
Maker
Really excited for Xence! Have a great launch everyone!
Marilena Nikou
Maker
@dmavroeidis thank you!
George Koulouris
Maker
So excited for this one guys! Congratulations to everyone involved! 🥳🥳🥳
Marilena Nikou
Maker
@george_koulouris thank you! been looking forward to it!
ΑΛΕΞΑΝΔΡΟΣ ΔΕΡΜΕΝΤΖΟΓΛΟΥ
Congrats on the launch team!So excited for this product!
Marilena Nikou
Maker
@alexderm_1991 thank you!!!
Aggelos
Congrats on your launch !!!
Marilena Nikou
Maker
@nks_7 thank you!!
Tomáš Blaťák
Good luck Marilena and team.
Marilena Nikou
Maker
@tomas_blatak1 thank you for your support!
Conno Christou
Looks great - congrats Gaspar team! Was looking forward to this one
Marilena Nikou
Maker
@connochristou21 thank you! the team has done an amazing job!
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