Been using Botpress for about 8 months now, mostly for building a customer support bot. Honestly, the visual flow builder is the real MVP here. You can see exactly how conversations branch out, and the real-time emulator saved me a ton of time debugging weird edge cases I wouldn't have caught otherwise.
That said, if you're not coming from a dev background, prepare to spend a solid week just getting your bearings. The learning curve is real. The interface looks clean but there's a lot happening under the hood, and the docs don't always explain the "why" behind things, just the "how."
What I genuinely like though is how much control you get over the NLU pipeline. I could fine-tune intent handling in ways that most drag-and-drop tools just won't let you touch. Not the right pick if you want something up and running in a day, but if you're building something serious and need it to hold up at scale, it's solid.
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