Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
@nicolas_tarroux Yes, the chatbot can reply in different languages. You can start a conversation in English and finish it in French while having some Japanese in the middle :)
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Maker
@nicolas_tarroux Hi Nicolas, right. It support +90 languages simultaneously :)
Congrats on the launch @marcojavier & team. 🎉
Are there any limitations to the types of questions it can answer effectively? Also, have you considered integrating other channels like voice or chatbots in the future to provide a more seamless and multi-channel customer support experience?
Looking forward to hearing more about the capabilities of Brainwave! 🤗
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@felixhaberle Hi Felix, thanks for your support and questions.
1). Theoretically, there is no limitations to the type of questions the system can answer, it all depends on the training data your provide (we can guide and advise you with this), although there are some points like privacy-related answers where due to regulations the chatbot can not answer, or specific user-related queries where an integration with CRMs will be required (in this case, you just have to ping us and we will integrate with your crm or any other tool you use).
2). Definitely yes, apart from the website standalone frontend, we are launching email channel by September, in addition to Helpdesk integrations. Voice is something we are already working on, but to ensure the same quality we have in text-based answers we still need to work for a bit on it 🤙
Hope the answers to your questions solve your doubts, and thanks again!
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@marcojavier : Congratulations for the launch! Graet work. Wish you guys success.
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@saroj_sahoo Thanks Saroj! Wish you success on your ventures too.
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Congrats on the launch "
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its a beautiful product i wonder
*. What are the potential long-term implications for businesses that choose to rely solely on chatbots for customer interactions?
*. How can chatbots be designed to effectively handle complex customer inquiries and issues?
* How will the development of AI technology impact the future of chatbots in customer service?
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@suchback Hi Adam, thanks for your interest and support.
1)We build products to empower and help humans. This means the objective of our tool is to automate repetitive, time consuming and no add-value Customer Service tasks so Customer Teams free up to just focus on the most complex actions. That's why we also work on seamless human-routing.
2)There are key factors that involve great chatbot performance in complex customer inquiries and issues: good data training, a robust statistical model to filter out good/bad answers, pre-defined workflows to solve effectively complex issues through AI automation and powerful integration with the main tools used by companies. For instance to create an autopilot for refunds, we need to integrate with Stripe/Paypal/Clerk and other tools.
3)With LLMs and Generative AI explosion this last months open a new window to train algorithms in much larger datasets so it allows using AI in new spaces where it wasn't possible before.
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@marcojavier very interesting, good luck. would love to see more videos from you guys
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