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I'm not a designer. I'm someone with a lot that needs to be transcribed e.g. my blog, which always scores the last place in my busy schedule. Could I use it for this use case? (and isn't this use case far greater than the designer?)
Hiring a Virtual Assistant is high on my list, but I don't actually want to burden him/her with typing up my recorded voice notes - and I'm sure there are million of others like me.
I've tested the app just as a voice recorder for two things: One was a pure test with rambling. The second was a letter I need typed up. Nice how you can break down each project into multiple recordings. However, I got confused with the navigation initially and recorded the letter dictation in the same project as the rambling. Now I can't move the second recording to its own project (o, I don't know howut to). Not a big deal because I'm just testing it for now.
The other app I'm testing is Recordium, which is nowhere near as polished but gives some good options for settings and search.
The only improvement I'd suggest right now on UX is navigation.
The point though, is your rev model which is all about transcription - I get that.
For what it's worth, some growth advice:
I'd suggest positioning it for anyone needing things transcribed (rather than designers - unless, and I really do fear that I am, missing something obvious here?). You'll mop up a lot more users if you position to let them think of it a tool which can be used for DIY transcription through to professional.
Pricing. Your model is currently only for frequent transcription needs. I did an analysis when I was in telecoms, of all the majoy telco players across Europe and their prepay bundles. From there it was clear to see which players attracted which segments, but nobody made a mix of solutions to attract multiple segments. A mistake, in my opinion. So if someone wants to use it infrequently, they should not set up a recurring payment with you. You'd lose out on that revenue, and those customers wouldn't get the benefit of your tech.
If you blend together what I'm saying about positioning and pricing for the infrequent user, your appeal widens but maybe you want to keep the segments niche for now, I don't know - but sharing my thoughts).
Will keep using it. Thanks for creating it!
Daleep
@daleepc Thanks for writing! Yeah that's a great use case. However, we find that it's harder to target that community than designers. If you have ideas for how we can reach that group, we'd love to get the word out.
Sorry about the navigation issue. We're definitely going to let you organize conversations in different projects etc in an upcoming update. what other changes would you like with the navigation?
Couple things that make designers particularly relevant for us:
- they love new tech, but somehow most of them are still using paper and pen, designated notetakers and Apple Voice Memos when it comes to user interviews.
- their main use case is search and jumping to different parts of the audio, for which lower accuracy but instant turnaround is much better than high accuracy with slower turnarounds. for most other use cases, you'd want the transcription to be nearly perfect and we're not there just yet.
Yeah we do plan to offer an option to pay as you go for those who don't want to subscribe. In fact, we started with that as the only option and switched to subscriptions based on the data. We've seen that when users subscribe, they find new and unexpected places to use the app. Plus it allowed us to slash prices by 2-3X. Finally, you can easily cancel or switch plans.
We think the product, where it stands, is perfectly suited to the needs of most designers, who also happen to have a very strong pain point (as you can see here). As we improve the app and add features we will no doubt be going after a much broader use case for transforming all of transcription and all of notetaking.
Really appreciate your support and would love to keep hearing your thoughts as you use the app.
Thanks!
Love the ease of bookmarking, is there any way to create a taxonomy or tags for that?
Can the transcription recognize speakers? Since this is particularly for interviewing, I think that would be a really powerful feature. For instance I might only want to search the transcription for words that the interviewee used.
I sent over a note via the contact form, I'd love to see if there's some way we could utilize the app with WeWork's internal research tool Polaris - https://medium.com/@tsharon/demo...
@sammybauch@tsharon Yeah we're actually working on ways for designers to share just the bookmarks with their teams and even to easily create bookmark reels.
We're looking into adding speaker detection but it's a difficult technical challenge to do it in real time.
I think the idea of making organizations better listeners is AWESOME. Definitely part of our vision for the future of enterprise as well, so happy that WeWork shares that.
Great app design. I will be curios to know how value adding it is for regular use. Mainly because of the transcription accuracy. I think you are using Watson for Speech recognition. What was the feedback you received on the transcription accuracy for regular use? From my experience, I have seen Google Speech performing better than Watson, even that doesn't have a real-life-use quality for long speech. I believe the technology still needs improvement. Cross speech is a challenge when you involve more than one speaker. Also, the Microphone in the iPhone is not good enough for recognition systems, especially with environmental noises (Eg: Coffeeshops). Good luck!
@kannan_rav Thanks for the compliment! Yeah of course this a technology that still has room to improve but we're betting it will improve quickly. Moreover, we've found the accuracy to be good enough already that search is effective, which is a huge time saver. also you can still use the transcript to skim through the conversation and jump to specific parts of the audio.
@revitup That's a great idea. Would you be able to help us reach that audience?
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@preetangad Be glad to - I'm about a year into my doctoral program and still learning about interviews, etc - but I could see where this would be a great tool. I'll be glad to throw this out to my faculty advisors on the academic side. On the organizing side, I know a few folks who have been doing it for years and the head of one of the main organizations - I'll see what they have to say. Good luck.
@revitup We've just announced Cassette 2.0, which is for conversations beyond just user interviews. Would love for you to join the discussion there. https://www.producthunt.com/post...
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Great product! Thanks!
I can't use the premium version though, as our interviews are mainly conducted in language other than English. Would love to see multiple languages transcription.
@preetangad Polish would be nice. However, I'm aware that it's a niche language and the cost of supporting it might be too high. Do you use your own word transription algorithm or a third-party solution?
@ptomulik Yeah Polish is definitely niche but we plan to launch dozens of languages in the next few months, so you never know. Could you try the Polish transcription on this link and tell me how good the quality is? https://cloud.google.com/speech/
We aren't using Google's transcription services but we could use them to quickly add niche languages like Polish, if you think it's accurate enough.
I was lucky enough to be one of the beta testers for Cassette. After using so many other recording tools for user interviews and running into trouble (e.g., recordings stop after a certain time, clips were hard to export for review, etc.), Cassette has been a breath of fresh air. Angad and the team really understand what we as designers need in a simple, yet powerful, recording tool.
I may increase the amount of user interviews I conduct just because of Cassette!
This looks really incredible, but I'd love a version for the Mac. I don't typically conduct my interviews in person, so being able to do this same thing on the desktop would be incredible.
@jasonglaspey Hey Jason, thanks for the compliment! Cassette is also designed to work with voice/video calls. If youโre on a call using your laptop, unplug your earphones and turn on Cassette on your iPhone. The app will be able to hear you and everyone on the call and transcription will work without any issues. Hope that helps!
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@preetangad Ah, perfect. Hadn't thought of that. +1
@jasonglaspey We've just announced Cassette 2.0, which also allows you to import recordings from other apps. Would love for you to join the discussion there. https://www.producthunt.com/post...
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