Reviewers mostly describe GPTBots.ai as easy to use and practical for building custom bots without coding. They repeatedly praise the clear navigation, drag-and-drop workflow, templates, plugins, API docs, and the ability to train bots on PDFs, policies, procedures, and other knowledge sources, then embed them for support or internal Q&A. Several say it improved productivity and handled business-specific needs well. The main criticism is speed: one user notes responses can take too long at times, though they did not see it as a deal-breaker.