Inbox by Vanilla

Name: Inbox by Vanilla
Rating: 5.0 (1 reviews)

Free customer support software

5.0•1 review•

112 followers

Free customer support software

5.0•1 review•

112 followers

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Customer support tools

Vanilla's Inbox app allows you to manage support tickets, live chats, and other customer communication.

Free Options

Launch tags:Email•Messaging•Customer Communication

Launch Team / Built With

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Inbox by Vanilla

Maker

📌

Hey everyone! My name is Peter and I'm a co-founder here at Vanilla. Vanilla is an idea that's been brewing for a couple of years now. As someone who built lots of small websites and businesses, I always got frustrated with the number of tools I needed to run things. On top of that, very rarely could I get by on the free plans. Therefore, I have the very ambitious goal of building a suite of apps that you can access through one account. We are starting off with Inbox, which is a customer support tool that allows you to add a live chat widget to your site as well as connect your email to receive emails as tickets into our inbox. Think of tools like Intercom & Helpscout but with way less features. We still have plenty of more features to add to Inbox but the basic idea will be that all these apps are pretty basic, no-frills, and affordable. We are currently working on a CRM & a project management tool as well with plans for many more apps like e-signature, knowledge base, a Notion-like tool, and more. So, if you need some basic customer support software and live chat, come try us out for free! We hope you'll join us on this journey as we attempt to build this giant product!

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2yr ago

AI VisionBoard

@peter_gratale1 Congratulations on the launch! That looks amazing and it will be a no-brainer to use for my product, if it's really free forever (this is what you have on the landing page, but also says try for free? which is it?)

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2yr ago

Inbox by Vanilla

Maker

@gabe_fletcher1 interesting! feel free to hit me up :)

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2yr ago

Inbox by Vanilla

Maker

@ai_guitarist so the idea is that we will give you your first app for free. With out hopes being that we will entice you with all the other apps we are building to make you sign up for Premium which gives you access to all apps. But the idea is the first one will always be free. So if you come in and Inbox is the only thing that you want, you can have it for free. And then hopefully we convince you to pay $20-$30/month per users to get access to all the other apps :)

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2yr ago

I really like this idea. I just signed up and looks easy to integrate. I wonder - do you have plans to monetize? If so, would you care to expand on your strategy here?

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2yr ago

Inbox by Vanilla

Maker

@juston_berg thanks! And yeah, eventually we will offer a SaaS model. We aren't 100% sure what pricing will look like but we are thinking that we will always keep the first app for free. So one day when we have 10, 20, etc apps, you'll always be able to come in and choose one of the apps for free to activate. The hope will be that we have so many other enticing apps that you'll then upgrade to Premium so that you have access to all the apps.

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2yr ago

@peter_gratale1 Great strategy & thanks for sharing!

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2yr ago

Inbox by Vanilla

Maker

@juston_berg no problem! Thanks, Juston!

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2yr ago

Congratz on the launch! Vanilla looks amazing and not overheated with tons of info and functionalities.

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2yr ago

Inbox by Vanilla

Maker

@allteran thanks so much, Vitalii! Exactly what we were going for :)

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2yr ago

Coinfella

This is great! a suggestion, it would be nice to see the live chat in action on your website itself.

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2yr ago

Inbox by Vanilla

Maker

@chandula good point! we have it on the app side right now but not the marketing site. You can check it out once you get to the signup page: https://app.vanillaapps.com/signup

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2yr ago

Turf

Congrats on the launch @peter_gratale. Who is your ICP? What are your integration possibilities?

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2yr ago

Inbox by Vanilla

Maker

@peter_gratale @tim__pouw thanks Tim! ICP right now are people like me. People who have a small startup that don't have a budget to have 10 different subscriptions for tools where I only need like 25% of the features they actually offer. So I imagine soloprenuers and small startups will fall into that basket. Eventually as our apps become more sophisticated, I think we will be interesting to bigger companies who have a big budget, but they just want to have all their apps talking to each other. As far as integrations, I think we will do a Zapier to start off with just to cover a lot of basis for people. But the hope here is that we have all the apps that you would ever need to integrate with, so you can just keep everything in-house with Vanilla :)

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2yr ago

Looks exciting, congrats on the launch! Definitely following this

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2yr ago

Inbox by Vanilla

Maker

@zain37 Thanks so much!

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2yr ago

This looks amazing, congrats on the launch! Looking forward for the other apps

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2yr ago

Inbox by Vanilla

Maker

@valtlfelipe thanks so much, Felipe!

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2yr ago

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5.0

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