It was easy to install, the watermark can be removed on the free version and there is no limit to the number of emails you can track. So far it's a great product with no significant downside.
Well, as of now, I like this product a lot. Makes my job a lot easier.
But that was not the situation some two months back. Initially I took the trial version and was pretty much satisfied with it, and then chose one of the premium plans.
Everything was working fine, but gradually, some features stopped working. Contacted their customer support and there was no response, no response at all, and I chose an alternate email tracker.
It was great until it stopped working - the dashboard was awesome, the real time notifications, fast, and I didn't like the alternative as much as this one - but was okay with that.
Some two or three months back, I got an email saying that Mailtag is under new ownership and they apologize for the inconvenience, etc. And now I've returned to this one again.
It's not the same as it was before, it's a lot better. The dashboard now has a lot of information, their customer support was very responsive and polite when I approached them regarding subscription. No fails so far.
Report
First of all, thanks to the new owners for taking over this product and making it work again. As many have mentioned, it went to a complete 'hibernation' for a long time. Nothing was working. My one year subscription seemed like a total waste, until Ben and Joe took the ownership.
They contacted me and asked me to give it one more try. Used it for some weeks, and totally loved the product. They have improved a lot in design, performance and features, and minor changes come every month.
Ben and I recently acquired MailTag; this means a new customer service department, stability, and renewed product roadmap. Now we need to earn back everyone's trust. WIP.
Report
works really really well, a totally satisfying experience during onboarding. After that, you can “set it and forget it” and be notified when people open your emails.
I saw on the chrome store there was new management, seems like they’re on the ball.
Amazing. Keep up the good work!
Report
This product is great! Amazing updates recently to really track and help with what I need. Must use for everyone!
Hampton