@torreyb awesome - thanks for the support, Torrey!
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I waste too much time dealing with customer service issues, waiting on hold, or explaining the same situation 10 times to different people, so very glad something like this now exists and I can have it available on my phone anytime!
Amazing service! I can't believe this is free - too good to be true!!! Question : How long does it usually take to get a case solved. I'm a huge fan of this already...
@nicoprincen thanks Nicolas! the resolution time depends on the case... usually it's anywhere between same day to a week or two. our process is very efficient so from your perspective, it shouldn't take more than 1 or 2 minutes of your time total.
As I mentioned to @semil earlier, I think Service is one of the handful of products released in 2015 that radically changed user behavior. "Mobile-first" is a popular adage that's led many to create vestigial apps in search of a befitting use-case, but @schneider did a masterful job managing this product arc from web-first to mobile-mandatory. It made more sense to start with a web-based format so customers could elaborate in detail and build a corpus of successful cases. Now mobile harnesses that expertise as an ideal point solution since customer service is a ubiquitous use-case that's best addressed immediately. I saved $900 on a rejected Amazon return and got to keep the merchandise for free to boot! Bravo @schneider and the Service team on creating such a magical product and experience.
This is one of the most interesting and exciting attempts to improve the whole notion of customer service. I love the simplicity and low friction approach. I want to see this become a standard.
@rstephens me too :) it will, businesses and consumers want a better way.
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Met @schneider back in his Mobile Roadie days. Impressive guy for sure. And this is such a great idea. Would like to see documentation of what the customer service departments say in each interaction so I could be comfortable with things like billing issues.
@j3ffr0g3rs thanks Jeff, appreciate the support. while we can't share specific interactions in accordance with our privacy policy, happy to answer specific questions if you have them to make you comfortable with us handling billing issues (which we do every day...)
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