Visible draws polarized reactions. Many users praise the low price, Verizon-backed coverage in some areas, and the included hotspot, reporting smooth 5G performance when local conditions are favorable. Far more reviews, however, cite unreliable data, frequent call/message failures, and service drops—especially compared to prior carriers. Onboarding, porting, eSIM/SIM upgrades, and cancellations are recurring pain points, with support described as chatbot-heavy, slow, and circular, leaving cases unresolved and refunds difficult. Trials and promos are called confusing or misleading. Value is attractive, but reliability and support concerns dominate user feedback.
I'm absolutely disgusted with the amount of time it took me to sign up. This is a serious problem. I
Pros:At this point, not much.
Cons:Slow responses Annoying Waits
I made the switch and it has been COMPLETELY MISERABLE! Nothing but problems, and contacting customer service is an absolute nightmare... My typical text support wait is anywhere from 7-14 hours, then, you only have 4 minutes to respond or you're put back at the beginning of the line. The chat works similarly, but waits are still usually 1-4 hours where if you don't respond in 2 minutes, you're again put back at the beginning of the line. They're email support has been down since before I joined and just goes to an "unmonitored" email box, and of course, there is no phone support. at all. from a PHONE company (*facepalm*)
Pros:Only good thing is the price
Cons:Slow speeds Billing errors TERRIBLE customer service!