Reviewers are overwhelmingly negative on Visible, describing unreliable service, dropped calls, weak or missing data, and coverage that often feels worse than expected even for former Verizon users in the same places. The other repeated complaint is support: chat-only help, long waits, scripted or looping responses, and slow or failed resolution for billing, cancellations, ports, SIM or eSIM setup, refunds, and device locks. A few users say coverage is excellent in their area, but most reviews frame Visible as cheap upfront and costly in time, stress, and service problems.
This company lies and ties up your money and never refunds your money for service that they cannot provide! THIS IS A BIG SCAM!!!!
Pros:None
Cons:If you want to buy a pile of crap purchase this! Your refund will take a few months after they cannot provide you service.
I am extremely disappointed and I would even complain to Visibles higher up if I could but unfortunately due to the company's policies it only allows communication via chat. However, customer service was all over the place. I had to go through about 10 chat sessions before anyone could actually get something done. I initially signed up for the service, excited considering their promotion at the time but they mislabeled my start kit and I had to go through hoops to even get my money back. The package couldn't be delivered and when I went to FedEx to pick it up they refused to release it to me because "shipper policies" and therefore had to be returned to Visible. I contacted Visible and told them the situation to be told that upon receipt of the return, they will remail the device to me. I tracked the decide every step of the way and as soon as I saw it was delivered back to them I contacted them and they told me they need to reprocess the item, and then refund me, and then they will send me an email prompting me to redo the whole process. What a headache! I waited a total of 3 weeks for this whole process and still haven't received a new device. I ultimately opted for Mint Mobile. They have decent service for a decent price minus the headache.
Pros:Price, Verizon's Network
Cons:Phone limitations, Data speed caps
Just had an awful experience with this company. I’ve been trying to order a phone and sign up for their service for over 5 days. When I initially checked out my payment didn't go through because my credit card thought it was a fraudulent charge. Since then i've tried countless times to get them to change the payment type or to reset the account to create a new order and after 5-7 chat conversations with agents and a manager (over the phone) they just simply said they have an internal security issue with my account and that was pretty much it, they wouldn’t be able to do anything for me beyond that. So that’s been my experience with Visible, it’s been an absolute and frustrating waste of time, but hopefully a blessing in disguise
Pros:None, at least not during the sign-up process, which is as far as I got with them
Cons:Sign-up Process is the worst/dumbest of just about any company i've had experience with
Placed order on 4/21/19 and now it's 4/30/19 and I've been told to continue waiting, the order is still processing. I was told 3-5 days after order date and I would receive my order... that's clearly not the case.
Pros:Unlimited... However, I have yet to receive my order and I'm already unhappy with Visible.
Cons:Horrible customer service and communication
They have no idea how to handle issues. Their chat cannot handle issue problems.
Pros:Nothing
Cons:Could not even sign up to use service. After entering all information when I got to transfer number it kept saying there is a problem.