Donna W. Liang

Donna W. Liang

Customer Success Manager

About

"One important lesson which I have learnt over the years - Success is not how high you have climbed, but how you make a positive difference to the world. I believe passion comes from intrinsic interest in your craft and from a sense of purpose — the conviction that your work is meaningful and helps others. Full-time coffee drinker, let's connect over a cuppa today!"

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Tastemaker
Tastemaker
Gone streaking
Gone streaking

Forums

Is zero-click search changing how brands get discovered?

A zero-click search happens when users get the information they need directly from search results without clicking through to another website.

Zero-click searches accounted for 60.45% of Google searches in 2024, rising to 68% in early 2026.

When did you last say no to your AI agent?

After enough "can I run the tests?" prompts, "can I send this to your customer?" risks becoming another button to clear.

Five months ago I asked here how people keep track of their agents. The replies went well beyond coding. In a later discussion, a builder running customer support agents made a point that stuck: people stop reviewing when checking the draft takes longer than writing the reply themselves.

👭 Do you filter your friends?

I guess it s not just me...

We all have friends who inspire us, challenge us, and help us reach our goals. We can count them as part of our building team too =D

But alongside those friends, there are others who drain your energy, fill your brain with unnecessary info and leave you unable to continue working as you planned after meeting them!

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