Auto Create & Update Knowledge Base Articles
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Sarah Mooney

Ariglad - Auto create & update knowledge base articles

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Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Notion, Slack and more 🚀✨

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Dave Lavinsky
@sarahthemarketer - Ariglad looks fantastic. Congrats on the launch!
Sarah Mooney
Maker
@dave_lavinsky Thank you so much for the support, Dave!
Daniel Zaitzow
@sarahthemarketer really interesting product - Never really though about this as a use case but the more I see it - the more value I can see it bringing to smaller level teams who don't always have the chance to iterate their docs (specifically for teams building in public) I am curious - oftentimes I offer different insight to folks (legacy offerings / contest winners getting multi year software access etc) - How does the AI train / differentiate between what is safeguarded info VS value add at a macro level? I am sure there are a ton of ways but how do you typically handle this objection?
Sarah Mooney
Maker
@dzaitzow Thanks so much Daniel for the great question and insights! The AI will generally use a variety of methods to safeguard against this, such as cross-referencing, but ultimately the suggested changes Ariglad makes goes through a review process before it's published. This ensures that all the published changes are indeed relevant at all times :)
Daniel Zaitzow
@sarahthemarketer Interesting!
Narmina Balabayli
Congrats on the launch! @sarahthemarketer That will be great way for providing customers with "self-service" support and reduce the number of tickets. Loved that!
Sarah Mooney
Maker
@narminablb Thank you so much Narmina! We're definitely very excited as well - we really appreciate your support and please let us know if we can help with anything!
Narmina Balabayli
Majid Izadi
Great job by you guys, gratz on this wonderful launch
Sarah Mooney
Maker
@m4jiz Thank you for the kind words, we're so excited to have gotten so much traction on our launch! Grateful for this community :)
Maxime Vaskelis
Powerful use case! Any integration with Salesforce, Intercom, or Jira Confluence in the roadmap?
Sarah Mooney
Maker
@getedwix Absolutely, we already integrate with Confluence and the others are on the roadmap. Thanks for your question and we appreciate your support! :)
Maxime Vaskelis
@sarahthemarketer That's awesome! You should definitely post a list on your website.
Tanmay Parekh
All the best for the launch @sarahthemarketer
Sarah Mooney
Maker
@parekh_tanmay Thanks so much Tanmay!
Chine I.
Congrats on the launch @sarahthemarketer @sophiewyne!! Literally just this morning I was frustrated by outdated help center docs for a new product I’ve been using, so I’m *very* excited to see more companies adopt this!!
Sarah Mooney
Maker
@sophiewyne @chine_i_ Well that is a handy coincidence! Maybe send them a link to Ariglad so they know there's a solution out there ;) But seriously - thanks for the amazing support!
Sophie Wyne
Maker
@chine_i_ Thanks so much Chine! We love hearing stories like this now as it shows what a universal problem it is 😊 We’re excited to start solving it one article at a time!
Slava Nikitenko
Should the subject matter of the articles be uniform?
Sarah Mooney
Maker
@your_price_booking Very good question - in the sandbox they are the same because it's just an example account, but in reality the subject matters will differ depending on the subject matters of your existing help center. Let us know if you have any other questions!
Andrew Kennedy
💎 Pixel perfection
The product is great; the team behind it is even better! Ariglad's AI-powered knowledge base has been a game-changer for our business. It automatically updates and creates articles by analyzing support tickets, ensuring our information is always relevant and up-to-date. This has drastically reduced the workload on our support team and our clients are blown away! The seamless integration with our existing tools has made the transition smooth and effortless. Highly recommend for any business looking to enhance their support operations!
Sarah Mooney
Maker
@akennedy Wow this is such a kind comment Andrew! It's been amazing working with you and it's been awesome to see how well this pain point aligns with what your team is aiming to solve. Thanks so much for the support!
Atul Bhatt
Seems like an awesome tool!!
Sarah Mooney
Maker
@mratulbhatt Thank you Atul! We definitely think so :) We appreciate your support
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