Hugo - The AI Agent that doesn't charge 1$ per support ticket
by•
Hugo is an AI agent built to offload companies from repetitive support queries. It resolves conversations and automates tasks end-to-end, safely. Built by the team behind Crisp, Hugo brings production-grade AI support to any business, without fragile workflows or per-resolution fees.
Replies
Upvoty
Hugo is amazing! Been a Crisp user for years, already loved working with it, but now with Hugo joining, it's a different level! Well done team!
Crisp
@mikestrives Thanks so much :)
welcome to the team officially, Hugo 💙
we’ve been using Hugo internally in our own support over the past few weeks, and honestly, it’s been a game changer. 🥹
the setup is ridiculously easy, and the impact was immediate. Hugo jumped right in, handled conversations smoothly, and took a huge load off our team without losing the human touch.
faster replies, happier users, less stressed and much happier support agents ✨
Love this part "that doesn't charge 1$ per support ticket" haha.
I'm currently using Crisp on an app I'm building, and it is really good.
I'm definitely checking Hugo if my app goes well, and I see myself flooded with support tickets.
This project can be quite interesting for small ( even more for solo ) teams.
Crisp
@marcelo_bottoni Having crisp for human feedback is really important when starting a company. However, having Hugo really helps, especially for a launch like today, it really really helped us
La Growth Machine
Crisp
@b_maurin La growth machine is dope
@b_maurin @baptistejamin I agree with both of you!
Congrats on the launch — love how Crisp unifies multichannel support with AI to keep conversations fast, contextual, and still human at scale.
@zeiki_yu Yeah; we strive at making customer support experiences seamless and powerful for companies around the world!
Crisp
@zeiki_yu that was really our take with Hugo. Make it transparent
LeadDelta
@baptistejamin is one of the best founders! LeadDelta has been on Crisp since 2020, while still in the testing phase.
Crisp
@vedranrasic Thank you so much!
Formaloo
Kudos!
@farokh_shahabi Thank you!
Impressive to see real resolution rates, not just chatbot claims — curious how Hugo handles edge cases without breaking the human feel.
Congrats guys, awesome work! well done to the whole team
@sami_hamine Thank you very much, are you willing to give it a try?
@quentin_decre1 you can start enabling it today from the AI Agent section, your Crisp Workspace :)