We had a bug for months that quietly broke one specific workflow and the users who hit it had built a workaround around it a second tab, a manual step, a small ritual. When we finally fixed it those users didn't feel relief. They felt like the ground had moved. One of them told me they'd spent two weeks learning the workaround and now it was wasted. The fix was correct but it arrived without warning, and it invalidated effort they'd put in. We assumed "fixed" would feel like "better" but for the people who'd adapted, it felt like starting over. How do you ship a fix to something people have already worked around without making them feel like their effort didn't matter?
In my experience, not very many. A bunch of them are super intrusive and annoying. I have a friend (Finn), who has studied hundreds (if not thousands, no, I'm not joking lol) of product tours to figure out what makes a great one and what to stay away from when building one. Product tours are not inherently evil, they're just built by people who don't understand them He's hosting a session on Thursday to share what he's learned from his "PhD" in product tours, so thought I'd give him a shoutout here; if anyone wants to pick his brain, here's where you can sign up :) https://events.zoom.us/ev/AtIALi...
I checked out https://linear.app a few weeks ago. It's a very slick looking product. And some folks feel really passionate about Linear. I have heard engineers say: "I would leave my role if my company decided to switch from Linear." Question for those who have extensive experience with Linear: what makes Linear such a great product? Should I seriously consider migrating to Linear? I have used Jira and Asana a bunch. And, honestly, Jira and Asana seem fine. What am I missing?
Moving upmarket brings a wave of requirements around compliance, audit logs, and granular permission controls.
Implementing these systems takes months of engineering bandwidth, which pulls focus awat from the snappy lightweight experience our core self serve user signed up for.
For teams expanding upstream: how do you manage this split focus without diluting your original product identity?
Our earliest adopters built impressive custom habits around our product's initial limitations, using spreadsheets and manual exports to fill the gaps.
When we finally shipped the native automation to replace those hacks ,engagement actually dropped for a week because their familiar routine were disrupted.
For teams launching core updates: how do you introduce structural product changes without alienating users who rely on the old way?
Ngl, I'm kinda tired of AI case studies that read like fairy tales. Pilot, rollout, ROI, done.
The numbers tell a different story. MIT's NANDA report (2025) found about 95% of gen AI pilots showed no measurable P&L impact. Gartner expects 40%+ of agentic AI projects to get scrapped by the end of 2027. So where do all the messy middles go?
Whenever we run a contest or promo to reward our community with free access the biggest headache is always our existing paid subscribers. They're the ones who support us the most so ignoring them or making the process complicated feels wrong. But auto extending active paid plans manually is quickly becoming an operational hassle.
I m curious if anyone has found a clean automated solution for this.
Do you pause their recurring billing for a month gift them an upgraded feature tier instead or is there a simpler workflow I m missing? Would love to know how other founders structure this to keep subscribers happy without messing up billing records.
There s so much noise right now about how AI lets you pump out 10x more video content in half the time. But honestly most of the fully generated stuff I see feels lifeless and gets scrolled past instantly.
I find these tools great for brainstorming concepts or grabbing quick placeholder visuals but pulling together a real story still takes manual tweaking and human intuition.
For those making content regularly have these speed up tools actually helped your quality or just pushed you to create more noise?