Most of our support questions were the same few: "how do I set up X", "I paid, why is my plan still free?", "can I cancel?". But the ones that mattered needed real data (payment status, account state).
It's always the customers who never message support that end up doing the most interesting things with your product.
When everything runs smoothly on their end, you assume they are barely using it, but they might actually have built their whole daily workflow around it.
We found out a user was running our tool for something completely different than what we built it for, just by reading an random blog post they wrote.
How do you usually find out about these hidden use cases if nobody emails you?
Making a product is not easy, and anxiety can be found in almost anything, what do you think is the part that gives you most anxiety when working on your product? Is there a method you use to combat that feeling, How do you deal with that? Let's Share
I joined X last week as an effort to try out the whole founder led growth / build in public thing. At first it seemed exciting. There are a lot of very interesting people there and I find it easy to produce good enough content and be consistent with it. But a week in I haven t gotten a single follower, comment or like. The views on my posts are also super low. So yes, I m in that spot where I don t know what I don t know. Actually there is too much I don t know. So dear reader, if you have any tips or suggestions on how to get going (or simply why I should just drop the effort) they d be much appreciated, even if it s just sharing what s worked for you. Thanks in advance!
I build my product with AI coding agents every day, and I keep a file of rules for them. Some rules are in capital letters now because I had to repeat them.
One rule was "never push to main until the tests pass." An agent pushed anyway, and we had to roll it back.
Announcing: Voice Agents course and online community ...
@swyx and I are hosting a month-long technical deep dive into Voice AI and Voice Agents, starting in May. Our goals are to: cover all the lessons we've learned over the last two years building realtime, conversational AI, host fun sessions with all our favorite people who are doing related things, and build a long-term online community. Sign-up link: https://lnkd.in/gnPuHyD4 We'll start announcing free credits for students on Monday. Sign up this weekend with promo code PHUNT for a super-secret Product Hunt community discount. Last year I signed up for the LLM fine-tuning course taught by Hamel Husain and Dan Becker. The experience was fantastic in every way. The material was great. The course expanded to cover way more than fine-tuning. It seemed like all of Twitter signed up. I met people in the course Discord that have become online and offline friends. Someone eventually dubbed the course "AI Woodstock." (I think credit for that goes to Swyx.) We think this is the moment to try to create a similar thing for voice AI. Voice interfaces are going to be a huge part of the near-future of computing. Voice agents are being deployed at scale today for a wide range of use cases. collecting patient data prior to healthcare appointments following up on inbound sales leads, handling an increasing variety of call center tasks, coordinating scheduling and logistics between companies, and answering the phone for nearly every kind of small business. I'm personally excited about voice interactions for games, realtime video, and voice-enabled programming environments. https://lnkd.in/gnPuHyD4 Promo code: PHUNT
A few minutes ago, I read an overview of a report that more people take a source of news, not traditional outlets and media, but influencers. [I am attaching the screenshot from Reutersinstitute.]
TL;DR:
FB, YT, IG More attention is dedicated to news media/journalists
Sounds simple enough. You add it to the backlog, estimate the work, and move on.
But what if they don't actually need an export button?
Maybe they're copying data into another tool every Friday. Maybe their manager needs a report. Or maybe they just don't trust that the data will still be there next week.
hey makers i recently wrote something a little more... different (at least for a b2b saas blog lol). i think product/startup wisdom often comes from unexpected places. one that i've been thinking about a lot recently is... Taylor Swift there's so many similarities between her and how startups operate and i think there's a ton of things we can learn from how she does business. check it out here and let me know what you think! are there any artists/celebs you think also operate like a startup? https://www.commandbar.com/blog/...
