Lowering prices because of exit survey data is a classic trap.
If a tool saves someone hours of work they won't care about a twenty dollar price tag, but if it lacks a key integration, no discount will keep them around.
The hardest part is getting them to reply once they've already canceled and moved on to another tool.
Did offering a small gift card or discount help increase your exit interview response rate?
I finished a piece of work last month and felt genuinely proud. It was clean, it was well structured, and it worked exactly as intended.
Then someone asked what I was going to do next, and I realized the work I had been proud of was the part I already knew how to do. The part that scared me, the unclear part, the part that required talking to people and possibly being wrong, I had not touched at all.
As 2025 comes to a close, it s time to pause and reflect.
Every journey has its milestones. Some loud, some quiet. Some planned, some unexpected.
What was your biggest achievement of 2025? It could be a goal you finally reached, a habit you built, a fear you overcame, or simply not giving up when things got tough.
