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Matt Hodges

Product Tours by Intercom - Connect the dots from sign-up to success

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Guide users through your product to turn new sign-ups into successful customers. Product Tours are perfect for product onboarding, new feature announcements, and proactive support. Best of all, Product Tours works with the rest of Intercom!

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Landon Bennett
This is amazing!
Nitin Verma
great addition to Intercom - an already awesome application to manage our users & leads. Quick question - we at www.orgzit.com are currently on the bootstrapped startup paid but discounted plan that Intercom offers and I hope that we will be able to benefit from this new amazing add-on for our product as well.
Tara Larson
@nitinv8 Hi Nitin! 👋 I'm the global manger for our Early Stage Program (www.intercom.com/early-stage - often referred to as our plan for bootstrapped startups 😊). We're excited to say that Product Tours is available at no additional cost to our Early Stage Program members! A message from us is headed your way shortly with guidance on how to build your first Tour! 🎉
Nitin Verma
@taraannlarson awesome!!! I just saw the email come it. will surely setup our onboarding workflows ASAP.
Anthony Lee
So expensive!
Matt Hodges
Maker
@anthonygawonlee I'm curious what you are comparing Product Tours to, Anthony?
Anthony Lee
@mattnhodges I am not comparing it with any product. It's just not something small organizations can easily afford. I am sure not everyone feels that way, but I am also sure a lot of people do (small orgs/indie hackers, etc). Congrats on the product, I didn't mean to sound negative.
Matt Hodges
Maker
@anthonygawonlee Not at all, mate. Thanks for the extra context! We need/will find a way to make these new capabilities (e.g. Custom Bots, Product Tours) accessible to smaller businesses (such as yourself). I can promise you that. I'm working on it.
Anthony Lee
@mattnhodges 👍I am already an intercom customer. I wish these were (bots/tours) free upgrades to new/existing customers instead of being add-ons. At this point Intercom pricing model sometimes feel like Spirit Airlines—charging for every add-ons (plus counting users/visitors), etc. Anyways, you are the expert—what do I know about pricing ¯\_(ツ)_/¯ . Just giving you some honest feedback. Perhaps I feel this way, because we don't fit into Intercom's ideal target group. All that to say, congrats on the launch.
Eoghan McCabe
@mattnhodges @anthonygawonlee It's fair feedback Anthony. Thank you.
Susana de Sousa
Congratulations Intercom team! This is a great product launch and will certainly be super valuable for many teams. Looking forward to giving it a try!
Michael Folling
Wow intercom keeps getting better and better
Kyle Conarro
Another awesome release from Intercom! Very excited to incorporate this into our onboarding and communication flows. Great work team!
Lachlan Kirkwood
Such a great product to streamline the onboarding process! Is it possible to integrate a tool like segment into user events e.g. create an audience of users who complete a certain event, but not the full journey?
Dave Chalmers
@lachlankirkwood Yes! Its basically built on top of the rest of the platform so it makes use of the same filter criteria to build the target audience. Events via segment or custom are part of that criteria. So you can build advanced logic for a group of events or when a user has not completed an event. This is what intercom do so well, compounding value through product releases that build on top of each other. Legends, the lot of them!
Lachlan Kirkwood
@velcro_cowboy Amazing work team 🙌 Such a valuable end-to-end tool!
David Sanderson
This is awesome. Can’t wait to try it
Stan Massueras
@davidsanderson1 Hey David, how are you? Please ping me and we will organise a demo and a test for you (stan@intercom.io)
Adam Hollander
Is it kosher to say....FUCK YES!!!...on ph? Well I did bc this is bleeping awesome. A few more kickass features and I might just have to leave my wife and runaway off into the sunset with intercom
Sean McBride
Wow, this looks incredible! I'm so happy to see this concept productized. Nice work, all!
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