My AskAI - AI customer support that'll help you grow your SaaS product

Howdy makers of Product Hunt! 👋🏻 Mike and Alex here, two indie hackers from 🇬🇧, and today we’re re-launching My AskAI as we’ve spent the last 2 months, full-time, re-building it from the ground up and now want to see what you think! We built the new My AskAI specifically to help fellow SaaS founders, like you, build better products by getting insights from every conversation with your users (and save you a bunch of time on support requests along the way). After launching our original MVP way back in February (being one of the first AI RAG platforms at the time, and amassing over 45k users to date) we quickly found, while immensely valuable, customer support can take up a lot of time, and trying to gather quantitative actionable insights from it was not easy, but we didn’t want to stop supporting our users. This was us 👇🏻 (you too?)

2-3 hours/day addressing the same support requests (that are already documented)

Struggling to remember how many users or *who* asked for a particular feature to be built

Having lots of insightful conversations but no easy way to keep track of them

Missing out on some conversion opportunities because we made chat for paid users only But, you’ve probably seen AI customer support before, so **what makes us different** and why does My AskAI work especially well for SaaS businesses? Most AI chat support tools or features: ❌ Manual site re-syncs ❌ No easy way to talk to a person if the AI can’t help ❌ Pay per message or “resolution” (up to $0.99 each time) ❌ Nasty-looking and buggy widgets you don’t want to put on your site ❌ “Analytics” that require you to read through every conversation to work out what’s going on My AskAI: ✅ All pages are automatically re-crawled weekly and any new pages are automatically added ✅ Human handover to all the big chat providers (or email or docs) so you can keep any existing chat service, conversations handed over with summaries so you can instantly pick them up ✅ High “conversation” limits, 1,000+ per month for just $99 (>10x cheaper than other services) ✅ A beautiful, customizable AI chat experience, automatically tailored to your brand ✅ Every conversation is automatically tagged, summarised and grouped so you can track issues, bugs, feedback and feature ideas over time without any manual work, plus we’ll give you suggestions of how to fix the issue (see an example dashboard here)) Plus, to try it out, all you have to do is add your business homepage, sit back and wait, we’ll do the rest (with a little 🪄 along the way) We have a free plan you can use for small side projects or MVPs, then 2 paid plans depending on how many conversations you have each month with visitors (but even our free plan allows you to have 50 conversations and upload up to 500 pages from your site). 🎁 Plus for our launch day (and as it is nearly Christmas) we are offering 50% off for 3 months with the code: PH50OFF 🎁 This is just the start of this new product and we have loads more features on the way including:

more integrations (chat providers and ticketing platforms)

more content types

custom actions

automatically generated docs

more advanced insights

customer identification and many more. We’ll be watching our own dashboard to see what you have to say but, please, do also share your thoughts, ideas, feedback with us (and don’t forget to show your support so we can continue building!) 🙇🏻

Thanks! Mike + Alex

Best, slickest AI support tool. Been a fan since they launched way back but now this thing is top notch.

Amazing work @michael_heap and Alex! Reading your story, I find it inspiring that you guys iterated My AskAI to help you solve your problems, which align with your customers' pain points too. Also, I clearly understand how you differentiate yourselves from more generic AI support tools. Great job 👍🏿. The auto-tagging of messages looks great. What tag categories do you currently have? Can the tags be overriden? Finally, what are the next steps for My AskAI?

Looks interesting. Would love to explore

Congrats on the launch! It is great to see the progress you guys have made and the growth you are experiencing 🔥Have fun today, and let's turn all the new users into affiliates so you can grow even faster 🚀

Well done Mike.

Congrats on the launch Mike!

upvoted

Congrats on that great product , we're excited to see it on 700.tools

Congrats on the launch, Mike! Btw, What is the difference between Basic and Advance Insight + Analytic?