SafetyWing
Global health insurance for nomads, expats & remote workers
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Sondre L. Rasch

Nomad Insurance 2.0 - Built by nomads for nomads

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SafetyWing
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Our global travel medical insurance is now available worldwide to cover you on all of your adventures, big or small. Featuring a streamlined claims process for 84% faster claims submissions and payouts. Optional add-on: adventure sports and electronics theft

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Tessa
Hey Sondre, nice job on the updates, but have you thought about adding coverage for pandemic-related issues? seems kinda essential these days, also will the claims process really be as smooth as you say? curious to know 🤔
Gedion Verkerk
Maker
@catman2023 Hello Tessa! This is Gedion from the Customer Care Team. Thanks for your comment! Usually, when a pandemic starts, official Travel and Health Warnings are given. These warnings affect some benefits of the coverage. Here's an explanation: ​ ​Travel Warnings directly affect the benefit of "Evacuation from Local Unrest" which is what we have that would cover you to get to either your home country or a nearby safe country if a pandemic starts. ·If the start date of your policy is after the Travel or Health Warning was issued, there is no coverage for this benefit. ·If there is a Travel or Health Warning in place when you arrive at your destination, there is no coverage for this benefit. ·If a Travel Warning is issued after your arrival, you have to contact us within 10 days of the issue to be eligible. Health Warnings trigger this general exclusion: Any illness or injury resulting from an epidemic, pandemic, public health emergency, natural disaster, or other disease outbreak when a health warning has been in effect before your start date or if you did not leave the area mentioned in the health warning within 10 days following the date the warning is issued. Except what is described in the section called "COVID-19" (exclusion 4) from the Nomad Insurance Description of Coverage which can be found by using the following link: https://safetywing.com/nomad-ins... If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com or you can also send an email to support@safetywing.com Cheers!
Lionel
Found your insurance while scrolling through some forums, and honestly, it's about time you guys fixed the claims process from what Sondre said sounds like you've been aware of it being a mess for a while but why did it take so long to address it? also cool that you've got options for adventure sports and electronics did you get a lot of feedback asking for that? would be interested to know what else you've got planned in updates or new features, peace of mind is great but people want more than just basics these days, keep it coming and let's hope this version lives up to the hype
Gedion Verkerk
Maker
@blockdevninja Hello Lionel, this is Gedion from the Customer Care Team! Thanks for the support! SafetyWing has been aware of these issues and has been taking note all this time. However, it's only now, after a long process that we got to launch our carrier with the changes we and our members wanted to see. We did get a lot of feedback asking for electronics theft coverage as well as coverage for some adventure sports that previously we did not cover. If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com or you can also send an email to support@safetywing.com Take care!
Tim
Hey Sondre, looks like youve made some solid improvements, but 84% faster is a weird stat to focus on, how does it compare to something like World Nomads or SafetyWing's older version Hardly mentioned the new optional add-ons though, would love to know more about that adventure sports coverage and electronics theft, got any specifics on that, also heard some people complaining about customer service - any plans to beef that up? Love to hear more.
Gedion Verkerk
Maker
@ctoinnovator Hello Tim, this is Gedion from the SafetyWing Customer Care Team. Thanks for your support! By 84% faster we mean that the turnaround time for processing claims went from around 30 days to 5 days. In terms of the add-ons I can share for the adventure sports add-on, Nomad Insurance covers up to $100,000 in your lifetime for a list of adventure sports that can be found in the Description of Coverage under "Adventure sports". You can use the link below to access the list and more information on this add-on: https://safetywing.com/nomad-ins... If you have the Electronics theft add-on you can get reimbursed for some of the value of the items if your electronics are stolen. The electronics covered are: Laptops, cameras, lenses, smartphones, e-readers, music players, tablets, earphones, earplugs, iPads, airpods and drones. You can use the link below to access more information about this add-on: https://safetywing.com/nomad-ins... In terms of our Customer Service, I would love to know more about the complaints you heard. We are always open to hearing how we can improve our services. Please know that you can always reach out to our Customer Care Team available 24/7 via the chat function on our website www.safetywing.com or you can also send an email to support@safetywing.com Cheers!
Mario
I came across your new travel insurance service from a friend who recommended it, while the faster claims process is a step in the right direction, I'm curious about how it stacks up against services like World Nomads or Allianz, they’ve been around for a while and have set some high standards, also if you’re really listening to feedback, maybe think about adding multi-trip discounts or more specialized coverage options for those of us constantly on the move, any plans like that in the future?
Gedion Verkerk
Maker
@acesurbizdir Hello Mario, this is Gedion from the SafetyWing Customer Care Team. Thanks for your comment! We don't have information on how our Nomad Insurance stacks up against services like World Nomads or Allianz. However, we are happy to provide you with any information you need about our service and the coverage it provides. You can reach out to our Customer Care Team 24/7 via the chat function on our website www.safetywing.com or you can also send an email to support@safetywing.com Currently, we do not have plans to add multi-trip discounts. However, we are constantly looking for feedback and suggestions on how to make our product even better. Your feedback is highly appreciated! Cheers!
David Tomlinson
SafetyWing's new update sounds like a step in the right direction but faster claims mean nothing if the service also isn't up to par, only time will tell if this will be enough to keep up with real nomads' needs, anyone else thinks they're just dressing up old problems with new buzzwords?
Er Castro
Nomad Insurance 2.0 is a huge addition. The company emphasizes a user-friendly online platform for managing policies and filing claims, aiming to simplify the claims process for its nomadic customer base.
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