SignalZen
Customer Support directly from Slack or Microsoft Teams
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Kristijonas Urbaitis

SignalZen - Customer Support directly from Slack or Microsoft Teams

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SignalZen
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Customer Support directly from Slack or Microsoft Teams. Add our Live Chat widget to your website and integrate your CS email box with SignalZen. Once it is done, you can talk to your website visitors or reply to emails by using Slack or Microsoft Teams.

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Mehdi Rifai
Congrats on the launch! Does it integrate in anyway to your FAQ or helps you build an FAQ?
Kristijonas Urbaitis
Maker
@mehdi_rifai Thank you! Yes, you can create a FAQ with many levels for the Live Chat widget. We call this feature Help Center.
nuric
Congratulations, this is a very nice launch 🚀 Firstly, the idea addresses the growing disconnect between teams and customers as they use different platforms. I really like and find value in how this tool cleverly brings customer support into Slack and Teams. I think being able to answer in threads or switch to a dedicated channel is crucial to keep the process as fluid as possible 💧To complement all of it is the dashboard itself for settings and more, which could have been tedious to manage through just Slack. I suppose this opens up the interesting prospect of interacting with Slack Bots 🤖 Because Slack, presumably, will be a previledged environment, other integrations can help a customer support member answer support queries by looking at internal documentation. This could be active project management, developper tickets (whether a change has been pushed that fixes a problem) and more! My only question would be regarding scaling. If there are many customer support requests piling into an already busy Slack environment, it can get rather crowded. Are there any plans to perhaps add some AI based automated responses, or integrate with a AI support platform as such? This way, only when you need to connect with an actual customer support agent, Slack gets notified for attention ⚠️
Kristijonas Urbaitis
Maker
@nuric Hey, thank you very much for the congrats and the question. It depends on Customer Support size, of course, teams that have a dedicated CS team will find solutions like Intercom or Zendesk more appealing. But even we have clients who have a dedicated CS team and leverage our solution with the help of such features as pre-defined chats routing to different channels (Sales, IT, Marketing, Product, etc.) or using redirect/copy buttons to change the position of the communication flow. Also, assigning the chats to operators helps to keep focus. Reminders if the chat is not closed - great focus feature as well. Chatting via newly created channels is also possible instead of threads. This is quite powerful even if it doesn't look at the first sight. We have 2 types of Slack integration - via newly created channels or via threads. The second part of the question is AI and no, for the moment we don't have the AI feature. We're focusing on Live Chat by real people for the moment. However, who knows, maybe the next launch will be with the feature of AI :) Thank you!
Heleana Grace
Getting to do all the CS tasks on one platform is great! Definitely saves you a lot of time and energy. Huge congrats on the launch!
Layla
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Divesh Gupta
Finally, a customer support solution that doesn't require a ton of back and forth between different platforms. SignalZen's Slack and Microsoft Teams integration makes it seamless to respond to customer inquiries in one place.
Anup Trivedi
We've been using SignalZen for a few weeks now, and it has already made a significant impact on our support team's efficiency. Being able to manage everything from Slack or Microsoft Teams has saved us so much time.
Chinki Roy
The pricing model is really flexible. We can pay for what we need, without any unnecessary features.
Luv Chola
Our customer support team is scattered across different time zones, but with SignalZen we're able to work together seamlessly.
Kartik Arya
Managing customer support from Slack or Teams has never been easier. SignalZen is a great solution for teams that want to streamline their communication and improve customer support.
Hayr Hotoca - 1limx.com
Sounds like a great idea. Congrats on the launch!
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