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Effortless survey software for customer-centric businesses
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Paulina Hryniewicz

Insights Hub - Centralize all user feedback, extract meaningful insights

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Insights Hub brings feedback from all sources under one roof and uses AI to sort, analyze, and extract meaningful user insights. Chat with the Insights Assistant, get answers, and run follow-up surveys to learn more—all in one place.

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Eylul Beyazit
Hey everyone👋! Head of CS & Sales at Survicate here. Having a backstage pass to the development process of Insights Hub, I was lucky to be a beta user for the past month for my daily work. I want to share some cool features and use-cases that might be easy to miss, but I think you'll love! 💡 Every bit of feedback you feed into Insights Hub gets an automatic sentiment tag. If you are on the lookout for a tool that will automatically categorize qualitative sentiment, you've got it, and much more. Talk about versatility! 💡 You can use Insights Assistant (chat function) to analyze insights from a specific period. For instance, "What are the most common feature requests submitted in the last 90 days?" Boom! Game changer. 💡 Insights Hub can be used to keep tabs on your competition on App Store and Play Store. You can connect your competitors Google Play/App Store pages and funnel their reviews into the Hub. Go and see what’s making competitors users ick. 💡 If you are getting ready for a customer call, you can ask Insights Assistant to pull a list of feature requests or product issues from users at a specific company or domain. Our CSM team is over the moon about this one! What hidden gems have you found/done in Insights Hub that others might miss? Please do share!
Paulina Hryniewicz
Maker
@eylul_b Thanks for sharing, Eylul! 💜
Michal Sadowski
🔌 Plugged in
Can't wait to try this one. Collecting feedback is an absolute must have for companies of all size.
Paulina Hryniewicz
Maker
@socialmemos We appreciate your support! 😌
Barbara Derkowska-Podhajska
@socialmemos Sadek ❤️ I've just uploaded insights collected with Brand24 into Survicate's Insights Hub. Love seeing both of my fav tools doing magic together.
Michal Sadowski
@barbara_derkowska great collab! <3
Andreas Sohns
Congrats on the launch! Insights Hub looks like a powerful tool for user feedback and analysis. Can't wait to test it out. Nice work!
Paulina Hryniewicz
Maker
@andreas_sohns Thank you! We'd love to hear your thoughts after you test it 💜
Rahul Agarwal
Finally! it's here. We have been filtering them out manually up till now. I know the struggle. Congrats on the launch Kamil
Paulina Hryniewicz
Maker
@rahul_agarwal23 Thanks for your support! 🦾
Anastasia Liamets
Congrats with a launch, team! 🚀 as a PMM, it’s so crucial to collect and analyse user feedback to implement right features and build a right product that people need.
Paulina Hryniewicz
Maker
@anliamets Thank you Anastasia! 💜 It's exactly why we built Insights Hub. Hope it makes your life as a PMM easier 🦾
Teo Kanellopoulos
Great product and a great founding team. When it comes to knowing what is not working in your product, it's always important to have a reliable way to collect this feedback. I can see how this can help our team prioritize and build what's important.
Paulina Hryniewicz
Maker
@teo_kanellopoulos Thank you Teo! 🚀
Paulina Hryniewicz
Maker
Which asset did you find most helpful?
Barbara Derkowska-Podhajska
@paulinahryniewicz free trial and testing the tool myself <3
Chris Silvestri
This looks great. I've been doing it with foundational LLMs so far but have to say if a tool can make it easier for me I'll be all over it. Well done guys.
Paulina Hryniewicz
Maker
@silvestrichris Thanks Chris, it means a lot! 🥰
Daniel Korczyński
Maker
@silvestrichris your comment reminds me of a question we recently received on a Slack community. Someone asked us if this is 'anything more than utilising LLMs'. What you can achieve with LLMs lately is indeed vital to the product success. But I believe that wisely utilising/integrating LLMs into software is the tricky part. From a user perspective the value is imho obvious - it's so much easier to just plug in your feedback and get a constant flow of ideas and problems. And the research assistant being there always at your side, knowing all your customer problems and ideas. I must say, this still feels kind of magical to me :-). I can't imagine a future in which LLMs are not essential part of the service, or software you provide. If you can do things 10x faster, without tedious manual work why wouldn't you, right ;-)?
Arthur Leclercq
Looks to be a great product, will consider using it when we will have a consequent number of users. Easy to use, simple which make is valuable
Daniel Korczyński
Maker
@arthur_leclercq If you don't have feedback on your product yet, you could potentially use Insights Hub to collect information on your competition. Learn what features they're missing; how you can differentiate on the market 💡
Sankeerth Julapally
Interesting claim to focus on making advanced tools accessible without the 'Enterprise' price tag. Can you elaborate on how Insights Hub plans to keep costs down while handling expansive data?
Daniel Korczyński
Maker
@sankeerth_julapally I think the key to that comes from our own research - most people we spoke to don't need, nor want be swamped with historical data. Unless you have a very specific need we allow you to automatically sync that's not older than 1 year. We also don't want models to work with unnecessary amount of data, for example we use only what's necessary to categorize each piece of feedback. Finally, we have a fantastic development team that uses all possible ways to make the solution as cost-effective as possible, especially in terms of utilising LLMs.
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