Visible - It's phone service. In an app.

Visible's slick marketing got my family to switch over. We were salivating at how much we'd save off our top-tier mobile contract and our expensive home internet service. It took us months to activate Visible after ordering the SIM. This kind of sign-up problem, we've read in other reviews, is common with Visible. Then the promised 5-15 mbps turned out, after testing on all days and all times of the day, to be between 12 kbps and 500 kbps, usually towards the lower end--around 70 kbps. We kept a folder full of screenshots of random internet speed tests and even posted these to our Twitter account. Unfortunately, Visible's support staff couldn't help. And we chatted them up very frequently. By the end, after many back-and-forth emails with their "specialists," Visible told us (and we've saved the screenshot of this conversation) that the molasses-slow internet speed wouldn't change. To top it off, we could never get the phone service to work well despite the five (full) bars. Other parties couldn't understand or hear us. A Verizon rep, and Verizon's Visible's parent company, actually couldn't hear us at all and disconnected a call on which we'd been on hold for nearly two hours to speak with an agent. The one blessing of our time with Visible is that we had the foresight NOT to port our numbers so all we had to do, after two months of frustrating, abysmal service, was not renew our monthly subscription. The irony here is Visible's marketing: "The future of phone service." If that's so, we'll be reinstating our landline.

I haven’t had any real issues. I had a good response times for the customer service. The data is good, it will slow down at points, but that’s a part of having unlimited data. It doesn’t affect it to where I cannot use my phone.

Never had such a difficult time trying to establish phone service. Process is not smooth. On chat for 3 hours and still could not get service set up.

Service that workes fired everyone at customer service company is a true scam its pathetic how they do business they should be arrested

If Verizon would cut the BS and prioritize the customers right less than 1 MBPS for second is not cool

Fucking crooks. First 2 months of service went OK. Free visa gift card and I’m on WiFi a lot so I didn’t notice much. But they said “oh u missed a payment we’re suspended service” SHUT down my service even after it was paid! Bunch of crooks run far away

Visible has terrible customer service and the phone service is very spotty, the only thing they have is it is CHEEEEEEEEEP$$$$$

Stop loosing service

I had visible for about 3 months. Within those 3 months I had to deal with loosing service four times. The fourth time I was really aggravated because I Rey on my cell phone for work I had no service at all for four hours, and every step to told me to follow to fix the problem did not work. Every time I had to reconnect to a different agent and had to explain what was happening to each of the agents. I lost 4 hours of work during the time I had no service and to top it off when I asked if I could get a credit for the hassle of dealing with that problem the entire morning— they gave me a $5 credit!! Wtf! I also explained to them that this was not the first time this had happened. I went back to my previous carrier. Even though I know I’ll be paying more money, it will be worth it! I can’t risk this happening again and loosing work hours trying to resolve this kind of issues!

Absolutely the worst carrier I have ever tried to work with. I handled over 300 phones for my last Enterprise employer and never had an activation or service issue last more than 8 hours. It's been 6 days with Visible and my new iPhone still won't activate on their Network. Every contact with an agent is pleasant and they are apologetic but they don't get anything accomplished. The Network team passed it on to the application team who claim it's resolved but it's no where near fixed. Now I have to try to get my account and pin details to move to a more reliable carrier.