Firstbase.io

Launch, manage, and grow your company – in one place.

1.8•11 reviews•

761 followers

Launch, manage, and grow your company – in one place.

1.8•11 reviews•

761 followers

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Startup incorporation

Firstbase helps founders incorporate a company, stay compliant, and grow their business — all within one platform. Streamline filings, reports, and documents. Access third-party tools you need to scale, in one click. Raise money from top-tier VCs.

Firstbase.io Reviews

The community submitted 11 reviews to tell us what they like about Firstbase.io, what Firstbase.io can do better, and more.

1.8

Based on 11 reviews

Review Firstbase.io?

Reviewers mostly describe Firstbase.io as unreliable and support-heavy in the worst way: long delays, weak communication, generic ticket replies, and missed or unclear compliance steps after incorporation. Several say they had to chase basic updates, re-enter information, or deal with upsells and changed service expectations, while refund handling and eligibility limits left some feeling trapped. A few users report smooth, fast LLC formation, but that is the clear minority. Overall, the reviews suggest uneven execution, especially once filings, tax paperwork, or edge cases appear.

Summarized with AI

Pros

fast incorporation (2)

Cons

poor customer support (7)

delayed company formation (5)

slow response times (5)

incomplete service delivery (3)

lack of proactive communication (3)

unreliable service (3)

unresponsive support (3)

generic support responses (2)

missing documentation (2)

unexpected additional costs (2)

Pros

Cons

Reviews

Most Informative

Founder Reviews (2)

Other Reviews (9)

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•1 review

Extremely Disappointed - Overpriced Services and Non-Existent Support Last year, we purchased a package for three companies from Firstbase to test their U.S. company formation services, considering reselling this service to our clients. We chose the smaller package at a good discount to evaluate its effectiveness. However, this year, during the renewal and submission of tax documents, we were suddenly required to book an outrageously overpriced bookkeeping and advisory service. This was not part of our original agreement and makes no sense. Promised services for tax filing were drastically reduced without any prior notification. Securing appointments through their ticket system can take up to 14 days, and the support provided is generic and unhelpful. We are still waiting for a response from an Executive Service representative named Alec, who has been unresponsive for weeks. We've been waiting for almost two months for an acceptable resolution. Additionally, the back office was not customized as promised during onboarding. We manage multiple clients and cannot share our access due to privacy concerns. Despite many promises, nothing was delivered. Communication is extremely poor and unsatisfactory. There are definitely better providers available. It’s a shame, as it sounded promising, but we cannot in good conscience recommend this service to our clients based on our experience. Prospective customers, beware. Our experience with Firstbase has been extremely disappointing and frustrating. We cannot recommend their services given the numerous issues and lack of support we've encountered.

What needs improvement

poor customer support (7)unresponsive support (3)overpriced services (1)slow response times (5)incomplete service delivery (3)lack of proactive communication (3)

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23 views2yr ago

•1 review

I incorporated my company using FirstBase, and since then, I've encountered issues in every single step. Broadly, this company needs to know how important incorporation is for founders and align its ops with founders' needs. Specifically, they had issues figuring out if the name of my company was available in DL; I had to chat with three different reps. It took them days to realize that they needed to fax my forms to IRS; they didn't fax my forms when they were ready, wasting my precious time. When asked to be transferred to supervisor - I was denied. I feel that I'm stuck with this company now and I wish to warn other founders - stay away. P.S I pinged the Founder on LinkedIn and never heard back. It tells the whole story - he was in our shoes just a few years ago.

What needs improvement

poor customer support (7)unresponsive support (3)unreliable service (3)slow response times (5)delayed company formation (5)

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19 views2yr ago

•1 review

I can not recommend this service to anyone. Good idea, but bad delivery. We waited around 2 months to set up the company, but that's ok. I can deal with it. A year passed, and we upgraded their service to an Agent with the Autopilot plan to file annual taxes - our corporation is a US holding company (doesn't perform operations) so we assumed everything would be straightforward. We filled out forms and submitted them, and everything looked ok in their tool. 3 months later, when we needed the confirmation of filing, their support told us the documents weren't filed because we submitted them after the deadline. They didn't bother to care informing us about it, and told us "we should have known". Why the hell would we need your compliance service if we had known?

What needs improvement

poor customer support (7)unreliable service (3)incomplete service delivery (3)lack of proactive communication (3)delayed company formation (5)

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10 views2yr ago

•2 reviews

My experience with firstbase has been terrible. I've incorporated my business through them, and while they promise company formation within 2 to 7 business days for C-Corps... the company did actually incorporate within that time (checked on the Delaware website). However, it might be that they're so overloaded that on my user dashboard it still shows "pending" (It's been 20 business days and counting..). Support is very weak, only available through email, and takes ~3 business days to get a reply (not actual answers... "your certificate if incorporation might have been mailed to you, we do not have tracking". I'm afraid I'll miss my 83b election window since the company has already been incorporated but I don't have any of the post incorporation docs to fill the information - they are also supposed to share this pre-filled form for me, but haven't. Overall, I heard there are other solutions like Clerky or Stripe Atlas that have a better track record. I deeply regret having chosen FirstBase just because they look like another cool YC startup.

•181 reviews

Simple - straight to the point and more importantly fast. We we're able to incorporate 2 LLCs in the same day without any issue.

What's great

fast incorporation (2)

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4 views3yr ago