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Ben Lang

Spoke - Dead simple way to manage workplace requests

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Spoke is a simpler, smarter way to manage workplace requests. It has everything support teams like IT and HR need to keep employees happy and productive, including ticketing, knowledge management, and self-service powered by artificial intelligence (AI).

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Jay Srinivasan
Maker
Hey Product Hunt, Jay here, co-founder of Spoke (along with David and Pratyus). We’re thrilled to be on Product Hunt today, celebrating the public release of Spoke 1.0. Spoke is a simpler, smarter way to manage workplace requests. Our approach is built on a fundamental premise: We believe business software can be lightweight and delightful. That’s why we built Spoke from the ground up with a laser-focus on simplicity, and we use AI to automate rote, repetitive tasks. So employees get what they need to stay happy and productive, and support teams like IT and HR get more time to focus on big projects. Spoke’s tightly-integrated with Slack, email, and SMS, and other chat app integrations are on the roadmap. We’d love to hear your thoughts and questions, so please hit us up in the comments! Thanks!
Chris Messina
@jay_srinivasan can you say anything about the traction you've got so far? 📈
Jay Srinivasan
Maker
@chrismessina Thanks for the question. We're coming out of our early access program with more than 100 companies who have adopted Spoke, including Evernote, Scoot, Charity:Water, First Round Capital, and Virta Health. These companies can see up to 30-50% of their requests automatically handled by Spoke's AI.
Chris Messina
@jay_srinivasan that's awesome!
Parag Agrawal
Congrats @pratyus_patnaik and @rajhans_samdani. Can I get a demo?
Rajhans Samdani
Maker
@paraga Sure thing!
Jack Dweck
Congrats on the launch, @benln and team! I happen to be wearing my Spoke t-shirt today. 😉
Ben Lang
Maker
@jackdweck Thanks Jack! Glad you're enjoying the shirt :)
Mike Rundle
This is wicked smart. I remember David talking to me about this when he just started working on it and I was stoked about the idea and really excited that it’s finally here.
David Kaneda
Maker
@flyosity thanks Mike! We’re _so_ psyched it’s finally out :)
Larry Gadea
congrats everyone! thanks for making the office a better place. <3
Jay Srinivasan
Maker
@lg Thanks Larry! To better offices!
Temeka Marie LaChét

Our company is preparing to Launch Spoke! Our CSRs love having information at their fingertips. We've evaluated the product for about three months now and the

customer support team has been amazing. They have supported our team every step of the way. Susan and Riciel are AMAZING!

Pros:

Great Platform! Amazing Capilities

Cons:

NONE

Bill

We've been using Spoke for a little over two months and everyone on the team loves it!

Saves us time and forces us to have better organization for our knowledge base. The more we use it the smarter Spoke gets and we're seeing a good amount of automated replies which saves us time.

The team at Spoke is great! Everyone involved with onboarding has been great and they are always there to help us get the most out of Spoke.

Pros:

Very easy to use, saves times, great team at Spoke

Cons:

None

Amit Kumar
Congrats team @spoke, great progress and excited to see this out in the wild!
Pratyus Patnaik
Maker
@spoke @amitku Thanks Amit! 🙏The team is super thrilled too! It's great to have you on our side!
Rahul Vohra
Looks amazing, and I can't wait to try it! New employee onboarding is a big deal for us. Is it open to self-service?
Jay Srinivasan
Maker
@rahulvohra Thanks Rahul! Spoke's great at assisting with new employee on-boarding, and yes, it's open for self-service! Just go to the link above, and you can set up your system in minutes. We also have a great Help Center and our Customer Success team is to help in any way required!
Joe Russell

Spoke, as a company, has been one of the best companies I've worked with so far. Helpful, attentive, and always helping us get the most out of Spoke. My users like using spoke and how easy it is, plus like feeling as though their requests are being handled quicker. They also get a lot less emails than our previous help desk, which is something they appreciate!

Spoke is still growing, and I look forward to growing along with them as we continue our partnership!

Pros:

Great interface, easy for end users, multiple ways to ask for help. And a great company to work with overall!

Cons:

Any cons there might be are in the works for future features of Spoke.

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