Spoke - Dead simple way to manage workplace requests
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Spoke is a simpler, smarter way to manage workplace requests. It has everything support teams like IT and HR need to keep employees happy and productive, including ticketing, knowledge management, and self-service powered by artificial intelligence (AI).
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Excellent support, experienced team
Pros:Easy to create new requests, mulutichannel supportu
Cons:Waiting for seamless cloud storage
Our company has been working with Spoke on a free trial for 3 months now and their team has been extremely helpful with building this platform and incorporating it into our call center. Spoke allows our employees and coworkers to be more effective because their questions are getting answered more quickly and efficiently, therefore improving their success within the company.
Pros:Quick, easy & efficient.
Cons:Building the KB can be time consuming, but very much worthwhile.
This is what my office exactly needs! I’m excited Spoke is finally live - can’t wait to take it back to my office 😊
Pros:This sounds new and innovative! It’s different from other products I’ve seen
Cons:None
We have been using Spoke since part of 2017. An excellent find to a tough problem plaguing any organization: Silo-ed domain knowledge.
Spoke let's users and teams get what they know out of their head and also helps us quickly ramp up new users.
Pros:Intuitive User Interface, AMAZING support team and once the users get offloading their domain knowledge, a welcome addition!
Cons:Making me obsolete :(
We use it for office, HR, finance, and IT requests and it works like a charm!
Pros:Spoke saves us time by managing staff questions. The AI learns as you go so you're not constantly repeating yourself. We love Spoke!
Cons:NONE! It's incredible!
I’m sending this over to our to our IT and HR teams! From the looks of it, Spoke could make their lives by streamlining everything.
Pros:This looks way easier than other ticketing systems out there! I love the slack and text integrations too.
Cons:None that I can tell
We really like the product. It’s a no brainer for anyone who wants to automate the same consistent office questions. 5 stars!
Pros:The app is super fast – it was be used in an instant across text, email and Slack. It learns quickly & saves time for the office staff.
Cons:We have 3 offices. So people need to be specific when asking a Q related to their office or they are given the wrong info.
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I'm having couple questions:
What it takes to build a strong Bot platform?
How you differentiate Spoke from other bots that already exist in the market?
How did you get your first clients?
What's your market strategies?
Pros:Great move for targeting business routine task
Cons:I'm not sure how it handle company data privacy and security