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Ben Lang

Spoke - Dead simple way to manage workplace requests

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Spoke is a simpler, smarter way to manage workplace requests. It has everything support teams like IT and HR need to keep employees happy and productive, including ticketing, knowledge management, and self-service powered by artificial intelligence (AI).

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Primer
Can you give more detail on how exactly your product is powered by an artificial intelligence?
Jay Srinivasan
Maker
@mickc79 At a very high level, Spoke uses advanced search techniques to answer your requests with the best possible knowledge base resource. It uses machine learning to ingest user feedback and improve the quality of it's search in real time. When Spoke does not know the right answer, it uses machine learning to triage the requests to the right team. Happy to dig into more detail if it's helpful - please shoot me a note at jay@askspoke.com.
Tuan (Alan) Nguyen
Oh my god I've been moaning for this kind of thing for ages!! I know there will come a day when newbies won't have to bother people around for where to make a cup of coffee or how to photocopy a bunch of paper. Great concept, very minimal UI!
Ben Lang
Maker
@tuanmon1604 Yes! Feel free to give it a try, love to hear your thoughts :)
Razvan Ilin
This is definitely something that works well with how teams organise themselves nowadays in regards to the great number services they use. Looking forward to giving it a try when I'm back in the office ✌
Ben Lang
Maker
@razvanilin Awesome! Please reach out if you have any questions ben@askspoke.com
Paolo Perazzo
@jay_srinivasan congrats on the launch - I've seen a demo at your office a while back and was impressed. Curious about pricing: why so low?
Jay Srinivasan
Maker
@sivola Thanks Paolo! Our pricing is based on the total number of employees in an organization, and not the traditional ticketing approach of charging per agent. Spoke gets more valuable as you support more employees with more teams. Also, this is our special introductory launch pricing!
David Dorfman

We've been starting to use spoke and it has taken so many tedious tasks off of our administrative team and are able to focus on the big issues! Thanks again Spoke!

Pros:

makes everything so efficient in business operations!

Cons:

none

Scott Robinson
Curious as what the data retention policies are with Spoke. Are messages stored? Are you GDPR compliant?
Allison Voehringer
A qualified yes with the hopes that it will get better over time. The idea is brilliant. We're having a hard time launching because it's clunky. We changed the name of the bot to ask-hr, but when it responded, it defaulted back to Spoke - so our test user didn't know what it was. It asks too many times, do you want to submit a request? The responses aren't "clean" - to much stray info: Filed Under, Visibility, Assigned to, Type. I just want it to push out an answer to the question if there is one in the system and be done. Not sure it's a long-term solution for us. But hoping.
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